CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Yating: Taiwan-built AI speech-to-text app for classes, meetings, and interviews, optimized for Taiwanese-accent Mandarin and Mandarin-English code-switching. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Yating when professionals capturing meetings and interviews in taiwan matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Taiwan-built AI speech-to-text app for classes, meetings, and interviews, optimized for Taiwanese-accent Mandarin and Mandarin-English code-switching.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Yating is an AI speech-to-text application developed by AILabs, a privately funded Taiwan-based company, and is described as a handy tool for classes, meetings, interviews, and everyday moments worth saving. It converts speech and voice to text and is notable for being optimized for languages and accents commonly used in Taiwan, handling Mandarin, Taiwanese, English, Japanese, and Cantonese, including sentences that switch between Chinese and English mid-thought. The app offers live transcription that can dictate audio from a microphone in real time as well as transcription of recorded audio and uploaded audio or video files. It includes a subtitle mode for accessibility, speaker identification with timestamps, and is available across mobile, web, and a Chrome plugin. An API is offered for batch processing and automatic speech recognition, and the company emphasizes a privacy-focused approach, stating it does not sell user data and that its technology and data are developed locally in Taiwan. Yating is named after a professional shorthand typist, reflecting its goal of accurate, fast transcription. The application remains active with recent updates, and it is positioned for students, podcasters, researchers, data analysts, and people who are hard of hearing. A free tier is available on iPhone alongside other offerings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Yating is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Yating |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Live microphone transcription plus transcription of recorded and uploaded files |
| Standout feature | Automatic multilingual call transcription of recorded calls | Optimized for Taiwanese-accent Mandarin and Mandarin-English code-switching |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Support for Mandarin, Taiwanese, English, Japanese, and Cantonese |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Speaker identification with timestamps |
| Languages & capture | Topic extraction and automatic smart call tagging | Subtitle mode for accessibility |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Cross-platform: mobile, web, and Chrome plugin |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Yating
Choose Yating if you need students transcribing lectures and classes in mandarin or mixed mandarin-english — strengths include strong handling of taiwanese-accent mandarin and chinese-english code-switching.
CloudTalk
Yating
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Yating is strong for students transcribing lectures and classes in mandarin or mixed mandarin-english. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Yating is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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