CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Widya Notulensi: Indonesian AI meeting transcription service by Widya Wicara that records online meetings, transcribes in Bahasa Indonesia, and produces downloadable minutes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Widya Notulensi when transcribing uploaded audio recordings into downloadable minutes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Indonesian AI meeting transcription service by Widya Wicara that records online meetings, transcribes in Bahasa Indonesia, and produces downloadable minutes.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Widya Notulensi (notulensi.id) is an Indonesian AI meeting transcription and minutes service from Widya Wicara, a local speech-technology company. It is built around Indonesian-language speech models that are continuously trained to improve accuracy on Bahasa Indonesia audio. The platform can join and record online meetings on Zoom, Google Meet, and Microsoft Teams, and it can also convert uploaded recordings into text. After capturing a meeting, it transcribes the audio, applies speaker recognition to attribute statements to participants, and summarizes the discussion into short paragraphs and key points. Resulting meeting notes can be downloaded in formats such as PDF and DOCX for archiving and sharing. The service emphasizes its suitability for Indonesian organizations that prioritize accurate local-language documentation and data privacy, and it offers a free trial period during which users receive automatic meeting minutes after each session. Widya Notulensi is aimed at Indonesian businesses, teams, and institutions that want to automate Bahasa Indonesia meeting documentation using a domestic speech-recognition provider rather than relying on international tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Widya Notulensi is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Widya Notulensi |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Records and transcribes Zoom, Google Meet, and Microsoft Teams meetings |
| Standout feature | Automatic multilingual call transcription of recorded calls | Continuously trained Bahasa Indonesia speech-recognition models |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Speaker recognition to attribute statements to participants |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Summaries with short paragraphs and key points |
| Languages & capture | Topic extraction and automatic smart call tagging | Downloadable notes in PDF and DOCX formats |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Conversion of uploaded recordings into meeting minutes |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Widya Notulensi
Choose Widya Notulensi if you need indonesian organizations documenting online meetings in bahasa indonesia — strengths include backed by a dedicated indonesian speech-technology company (widya wicara).
CloudTalk
Widya Notulensi
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Widya Notulensi is strong for indonesian organizations documenting online meetings in bahasa indonesia. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Widya Notulensi is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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