CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Whisperstream: Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Whisperstream when transcribing imported audio recordings privately on-device matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Whisperstream is a downloadable Windows desktop application from Lanreal Technologies Inc. that converts speech to text using push-to-talk dictation. Transcription runs entirely locally on the user's PC via the NVIDIA Parakeet model, so audio is never uploaded to the cloud and no account is tied to the user's voice. It works across any application without add-ins or setup, inserting dictated text directly into tools such as Outlook, Gmail, Slack, VS Code, browsers, and Claude Code. Beyond live dictation, it can import and transcribe existing audio recordings, and it keeps a searchable transcript history with audio replay, encrypted on the device. Additional features include AI cleanup that tidies spoken input, a custom vocabulary for names, jargon, and acronyms, per-app custom AI prompts, support for 25 languages, global keyboard shortcuts, and full offline operation. It requires Windows 10 or 11 (64-bit) with at least 8GB RAM. It targets professionals and privacy-conscious knowledge workers who want fast, local voice input rather than typing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Whisperstream is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Whisperstream |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Local, on-device speech-to-text using the NVIDIA Parakeet model (no cloud upload) |
| Standout feature | Automatic multilingual call transcription of recorded calls | Push-to-talk dictation that inserts text into any application |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Audio file import for transcribing existing recordings |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Searchable, encrypted transcript history with audio replay |
| Languages & capture | Topic extraction and automatic smart call tagging | AI cleanup plus per-app custom AI prompts and custom vocabulary |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | 25-language support with full offline operation |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Whisperstream
Choose Whisperstream if you need dictating emails, messages, and documents faster than typing — strengths include fully local processing keeps audio private and works offline.
CloudTalk
Whisperstream
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Whisperstream is strong for dictating emails, messages, and documents faster than typing. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Whisperstream is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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