CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Whisper Notes: Offline, on-device speech-to-text app for Mac and iPhone that records and transcribes meetings locally using Whisper, with auto meeting detection and summaries on Mac. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Whisper Notes when transcribing lectures or interviews offline on a mac or iphone matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Offline, on-device speech-to-text app for Mac and iPhone that records and transcribes meetings locally using Whisper, with auto meeting detection and summaries on Mac.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Whisper Notes is an offline speech-to-text application for Mac and iPhone that records and transcribes meetings, lectures, and voice memos entirely on the device. It is built on OpenAI's Whisper speech recognition, with model options including Whisper Large V3 Turbo on Mac, Parakeet on iPhone, and SenseVoice for Asian languages, and it supports transcription across 100-plus languages. On Mac, the app can automatically detect when a meeting starts on platforms such as Microsoft Teams, Google Meet, and Zoom, then record and transcribe it locally without sending a bot into the call. Because processing is fully offline, the company states that data physically never leaves the device and that privacy is architectural rather than a policy promise. Additional Mac capabilities include auto-generated summaries and titles, on-device AI chat with longer transcripts, streaming transcription output, and system-wide dictation via the function key. Users can also import existing MP3, M4A, and WAV files for transcription and export results with timestamps. The product is sold as a one-time purchase per platform rather than a subscription. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Whisper Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Whisper Notes |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | 100% offline, on-device transcription with Whisper-based models |
| Standout feature | Automatic multilingual call transcription of recorded calls | Automatic meeting detection for Teams, Google Meet, and Zoom on Mac |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Auto-generated summaries and titles for recordings on Mac |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | On-device AI chat with longer transcripts |
| Languages & capture | Topic extraction and automatic smart call tagging | Import of MP3, M4A, and WAV audio files for transcription |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | System-wide dictation via the function key on Mac |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Whisper Notes
Choose Whisper Notes if you need recording and transcribing confidential meetings without cloud uploads — strengths include audio and transcripts never leave the device.
CloudTalk
Whisper Notes
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Whisper Notes is strong for recording and transcribing confidential meetings without cloud uploads. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Whisper Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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