CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Wavel AI: Wavel AI is an AI media platform that transcribes uploaded audio and video into speaker-labeled, editable, and translatable transcripts, with note and summary generation. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Wavel AI when turning recorded meetings and calls into editable, shareable transcripts and summaries matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Wavel AI is an AI media platform that transcribes uploaded audio and video into speaker-labeled, editable, and translatable transcripts, with note and summary generation.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Wavel AI is an AI-powered media platform whose transcription product converts uploaded audio and video into written text, automatically detecting and differentiating multiple speakers so transcripts are easy to follow. It is aimed at content creators, marketing and L&D teams, interviewers, and enterprises that need to capture meetings, interviews, lectures, and other recorded conversations. Users add media by uploading from their device, pasting a link, or importing from Google Drive, Dropbox, or YouTube, and can choose automatic AI transcription or a slower human-reviewed option. A built-in editor lets users correct text, fix punctuation, and adjust timestamps, while a summary feature can generate structured notes that highlight key points and discussion items. Transcripts and notes can be exported in formats such as DOCX, TXT, and PDF for sharing or archiving. Wavel supports dozens of languages and accents and can translate transcripts, and it sits alongside the broader Wavel suite for subtitling, dubbing, voiceover, and video editing. It runs on a freemium model with paid subscription tiers.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Wavel AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Wavel AI |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic speech-to-text transcription of uploaded audio and video |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker detection and identification for multi-participant recordings |
| Team usage | AI-generated call summaries and smart notes synced to CRM | AI summary and structured note generation highlighting key points |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Built-in editor for correcting text, punctuation, and timestamps |
| Languages & capture | Topic extraction and automatic smart call tagging | Multilingual transcription and translation across dozens of languages and accents |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Export of transcripts and notes to DOCX, TXT, and PDF |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Wavel AI
Choose Wavel AI if you need transcribing recorded interviews so interviewers can focus on the conversation instead of note-taking — strengths include combines transcription with translation, subtitling, dubbing, and voiceover in one platform.
CloudTalk
Wavel AI
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Wavel AI is strong for transcribing recorded interviews so interviewers can focus on the conversation instead of note-taking. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Wavel AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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