CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. VXT: Communications platform for law firms with an AI notetaker (VXT Meet) for recording and summarizing meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and VXT when law firms linking meeting summaries to specific matters matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Communications platform for law firms with an AI notetaker (VXT Meet) for recording and summarizing meetings.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
VXT is a communications platform built specifically for law firms and legal professionals, combining a VoIP phone system, team messaging, and an AI notetaker called VXT Meet. VXT Meet records and transcribes meetings and generates summaries, and it is designed to work for both video calls and in-person meetings, capturing the conversation so attorneys do not have to take manual notes during client consultations and matter discussions. Because VXT is built for the legal vertical, its notetaker integrates with legal practice management software so summaries and details can be associated with the right matter and client. The platform is aimed at attorneys, paralegals, and law firm staff who want their calls, messages, and meeting notes connected within a single legal-focused toolset. VXT reports use by thousands of attorneys globally and integrations with many practice management systems. It is actively operating in 2025 and 2026, with current customer testimonials, an active app, and ongoing integration support, making it a vertical-specific meeting and notes tool for the legal industry. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); VXT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | VXT |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | AI notetaker (VXT Meet) that records and transcribes meetings |
| Standout feature | Automatic multilingual call transcription of recorded calls | Meeting summaries for client and matter discussions |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Support for both video and in-person meeting capture |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Integration with legal practice management software |
| Languages & capture | Topic extraction and automatic smart call tagging | Combined VoIP phone, messaging, and notetaking for firms |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | AI notetaker (VXT Meet) that records and transcribes meetings |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
VXT
Choose VXT if you need attorneys capturing client consultations without manual notes — strengths include built specifically for law firms and legal workflows.
CloudTalk
VXT
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while VXT is strong for attorneys capturing client consultations without manual notes. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and VXT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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