CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. VoiceInk: VoiceInk is an open-source macOS dictation app that turns speech into text in any application using local whisper.cpp AI models that run entirely on-device. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and VoiceInk when dictating prompts and code comments into ai chat tools and editors matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
VoiceInk is an open-source macOS dictation app that turns speech into text in any application using local whisper.cpp AI models that run entirely on-device.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
VoiceInk is a native macOS dictation application that converts spoken words into text and inserts them into any app, positioned as an open-source alternative to Superwhisper and Wispr Flow. It runs transcription locally using whisper.cpp Whisper models (and Parakeet via FluidAudio), so voice data stays on the device by default; optionally, you can connect cloud transcription and AI services such as Groq, Deepgram, Cerebras, and Gemini using your own API keys. Users trigger recording with global keyboard shortcuts or push-to-talk, and VoiceInk types the result wherever the cursor sits. Its Power Mode automatically switches transcription and AI-enhancement settings based on the active app or website, while a Personal Dictionary handles custom terminology and text replacements. Enhancement prompts can reformat dictation for email, chat, or social posts, and a later release added the ability to share audio files into the app for transcription. The project is published on GitHub under GPL v3, runs on Apple Silicon Macs (macOS 14.4+), and also offers an iOS version. It suits writers, developers, and professionals who want fast, private hands-free text entry.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); VoiceInk is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | VoiceInk |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Local on-device speech-to-text via whisper.cpp and Parakeet (FluidAudio) Whisper models |
| Standout feature | Automatic multilingual call transcription of recorded calls | Optional cloud transcription/enhancement through user-supplied API keys (Groq, Deepgram, Cerebras, Gemini) |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Global keyboard shortcuts and push-to-talk dictation that inserts text into any app |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Power Mode: automatic per-app/per-website switching of transcription and AI settings |
| Languages & capture | Topic extraction and automatic smart call tagging | Personal Dictionary for custom words, phrases, and text replacements |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | AI enhancement modes (email, chat, posts) and audio-file transcription support |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
VoiceInk
Choose VoiceInk if you need hands-free drafting of emails, messages, and documents in any macos app — strengths include transcribes entirely offline by default, keeping voice data on-device for privacy.
CloudTalk
VoiceInk
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while VoiceInk is strong for hands-free drafting of emails, messages, and documents in any macos app. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and VoiceInk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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