CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Verbit: AI-plus-human transcription and captioning service for legal, education, media, corporate, and government settings. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Verbit when producing accurate transcripts of legal proceedings and depositions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI-plus-human transcription and captioning service for legal, education, media, corporate, and government settings.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Verbit is a transcription and captioning provider that combines automatic speech recognition with professional human review to produce transcripts and captions for organizations that need high accuracy and compliance. Rather than being a self-serve consumer app, Verbit is built around regulated and professional sectors, including legal proceedings and courtrooms, higher education, media and broadcast, corporate events and meetings, and government. The platform offers both real-time transcription and captioning for live events and post-event transcripts for recorded audio and video, and it can deliver CART captioning, audio description, translation into many languages, and dubbing. For meetings, market research, and corporate events, Verbit captures spoken content and turns it into searchable transcripts, with AI-generated summaries and search to help users find key moments. Because accessibility compliance is central to its positioning, Verbit emphasizes adherence to standards such as ADA and FCC requirements and pairs its technology with human transcribers and dedicated support. Organizations choose Verbit when they need accuracy, accountability, and accessibility documentation beyond what fully automated tools typically provide. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Verbit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Verbit |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | AI transcription combined with professional human review |
| Standout feature | Automatic multilingual call transcription of recorded calls | Real-time captioning and CART for live events |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Recorded audio and video transcription |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Translation, subtitling, and dubbing in many languages |
| Languages & capture | Topic extraction and automatic smart call tagging | AI-generated summaries and transcript search |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Accessibility-compliance support (ADA, FCC standards) |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Verbit
Choose Verbit if you need captioning university lectures and recorded course content for accessibility — strengths include human-in-the-loop review supports high accuracy for critical content.
CloudTalk
Verbit
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Verbit is strong for captioning university lectures and recorded course content for accessibility. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Verbit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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