CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Vatis Tech: Speech-to-text platform with developer API, speaker diarization, and meeting transcription tools. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Vatis Tech when embedding transcription into applications via the api matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Speech-to-text platform with developer API, speaker diarization, and meeting transcription tools.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Vatis Tech is a speech-to-text platform that converts audio and video into text and offers both a developer API and self-serve tools, including a meeting transcription and summarization tool. The service supports a broad set of languages with real-time language switching and provides speaker diarization to identify and label individual participants in multi-speaker recordings such as meetings and interviews. It accepts a wide range of audio and video formats and offers several export options, including TXT, DOCX, SRT, VTT, JSON, and PDF, along with a built-in editor for proofreading transcripts. Beyond transcription, Vatis Tech includes audio-intelligence capabilities such as sentiment analysis, intent detection, topic identification, and PII redaction, and it can translate transcripts into additional languages. For developers, the platform exposes a REST API with Python and JavaScript SDKs and custom-vocabulary support for domain-specific terms, while flexible deployment options include cloud and on-premises. Vatis Tech markets enterprise-grade security with GDPR compliance, ISO 27001, and SOC 2 Type II. It suits both teams that want to transcribe meeting recordings directly and developers who need to embed transcription into their own applications. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Vatis Tech is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Vatis Tech |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Speech-to-text API with Python and JavaScript SDKs |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker diarization for multi-speaker recordings |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Free meeting transcription and summarization tool |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Audio intelligence: sentiment, intent, topics, and PII redaction |
| Languages & capture | Topic extraction and automatic smart call tagging | Multiple export formats (TXT, DOCX, SRT, VTT, JSON, PDF) |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Cloud and on-premises deployment with enterprise compliance |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Vatis Tech
Choose Vatis Tech if you need transcribing uploaded meeting recordings and generating summaries — strengths include combines a developer api with self-serve meeting tools.
CloudTalk
Vatis Tech
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Vatis Tech is strong for transcribing uploaded meeting recordings and generating summaries. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Vatis Tech is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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