CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. VALSEA: A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and VALSEA when converting voice notes and field recordings into action items and crm entries for regional operations teams matters most. Try them side by side on real calls before deciding — needs vary by team.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
VALSEA is a Singapore-built speech-intelligence platform designed to understand Southeast Asian accented and code-switched speech that mainstream models often mishandle. It transcribes audio and turns it into structured output, including annotated transcripts, English conversions, translations, sentiment, and meeting-style notes with action items and decisions. The platform is tuned for Singlish, Malay, Indonesian, Thai, Vietnamese, Filipino, Tamil, and Khmer, plus East Asian languages, and is built for "messy reality" such as WhatsApp compression, Zoom artifacts, and noisy environments rather than studio-quality audio. Users can try an interactive demo on the homepage by selecting a language and recording or uploading audio to see transcription with semantic tagging and sentiment analysis. Beyond raw transcripts, VALSEA emphasizes turning voice into workflows, generating meeting notes for a CRM, assigning action items, and triggering follow-ups. It targets regional SMEs, support and sales teams, field operations, and content creators, and offers REST API, webhooks, a dashboard, and connections to Zapier, Make, and n8n.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); VALSEA is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | VALSEA |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Transcription of Southeast Asian accented and code-switched speech (Singlish, Malay, Thai, Vietnamese, Tamil, Khmer, and more) |
| Standout feature | Automatic multilingual call transcription of recorded calls | Semantic tagging plus sentiment and emotion analysis on transcripts |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Multilingual translation and plain-English conversion of voice notes |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Meeting-style structured output: summaries, action items, and documented decisions/owners |
| Languages & capture | Topic extraction and automatic smart call tagging | Robustness to real-world audio (WhatsApp compression, Zoom artifacts, background noise) |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Workflow automation via REST API, webhooks, dashboard, and Zapier/Make/n8n integrations |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
VALSEA
Choose VALSEA if you need transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages — strengths include specialized handling of southeast asian accents and code-switching that general transcription tools struggle with.
CloudTalk
VALSEA
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while VALSEA is strong for transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and VALSEA is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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