CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. TeamsMaestro: A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and TeamsMaestro when capturing action items from recurring teams meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
TeamsMaestro, from Maestro Labs, is an AI meeting assistant built specifically for Microsoft Teams. Its bot joins Teams calls a few minutes before they start based on your calendar, or it can be invited manually by adding teams@maestrolabs.com as a participant. During the meeting it listens to the conversation and then automatically generates structured meeting summaries with key discussion points, and it identifies action items so teams can track follow-up tasks. The tool supports more than 20 languages, detecting the spoken language and providing summaries accordingly. Meeting notes are stored within the Teams workspace and shared by email to participants, keeping the workflow close to where Teams users already work. TeamsMaestro is described as Microsoft Attested and is available across desktop, mobile, and web on Windows and macOS. Because it is purpose-built for Teams rather than spanning many platforms, it is well suited to organizations standardized on Microsoft Teams that want automated transcription, summaries, and action-item capture without manual note-taking. A free tier with a limited number of monthly meeting notes is offered alongside paid options. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); TeamsMaestro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | TeamsMaestro |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Purpose-built for Microsoft Teams meetings |
| Standout feature | Automatic multilingual call transcription of recorded calls | Bot auto-joins scheduled calls or can be invited manually |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Automatic meeting summaries with key discussion points |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Automatic action-item identification |
| Languages & capture | Topic extraction and automatic smart call tagging | Support for 20+ languages with spoken-language detection |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Notes stored in the Teams workspace and shared by email |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
TeamsMaestro
Choose TeamsMaestro if you need organizations standardized on microsoft teams needing automatic notes — strengths include deep, native-feeling focus on microsoft teams workflows.
CloudTalk
TeamsMaestro
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while TeamsMaestro is strong for organizations standardized on microsoft teams needing automatic notes. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and TeamsMaestro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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