CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Symbl.ai: Developer conversation-intelligence API for transcribing and analyzing voice, video, and chat conversations. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Symbl.ai when scoring and analyzing sales calls for coaching matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Developer conversation-intelligence API for transcribing and analyzing voice, video, and chat conversations.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Symbl.ai is a conversation-intelligence platform delivered as APIs and SDKs that lets developers transcribe and analyze voice, video, and chat conversations, including meetings and customer calls. Beyond raw transcription, Symbl.ai focuses on extracting structure and meaning from conversations: it can generate speaker-attributed transcripts, summaries, topics, action items, questions, and entities, and it can score calls and monitor sentiment in real time. It supports both real-time streaming over WebSocket for live meetings and processing of recorded audio and video, which makes it suitable for building meeting assistants as well as sales and support analytics tools. The platform is now part of Invoca and continues to operate, targeting enterprises that want to embed real-time AI agents and analytics into their own products rather than buy a finished end-user application. Typical implementations include adding live transcription and summaries to a conferencing tool, scoring and coaching sales calls, and surfacing compliance or quality signals from conversations. Because it is developer-first, using Symbl.ai requires engineering work to integrate its APIs into an existing application or workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Symbl.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Symbl.ai |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Real-time streaming and recorded conversation transcription |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker diarization with speaker-attributed transcripts |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Automatic summaries, topics, action items, and questions |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Real-time sentiment analysis and call scoring |
| Languages & capture | Topic extraction and automatic smart call tagging | Entity recognition and conversation analytics |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Developer APIs and SDKs for voice, video, and chat |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Symbl.ai
Choose Symbl.ai if you need embedding live transcription and summaries into a meeting tool — strengths include goes beyond transcription with rich conversation analytics.
CloudTalk
Symbl.ai
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Symbl.ai is strong for embedding live transcription and summaries into a meeting tool. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Symbl.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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