CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Spokenly: Spokenly is a system-wide AI dictation app for Mac and iPhone that converts speech to text using offline Whisper and Parakeet models or bring-your-own-key cloud engines. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Spokenly when privacy-conscious offline speech-to-text for sensitive or confidential work matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Spokenly is a system-wide AI dictation app for Mac and iPhone that converts speech to text using offline Whisper and Parakeet models or bring-your-own-key cloud engines.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Spokenly is an AI dictation and speech-to-text app for Mac and iPhone (with Windows listed by the developer). You press a shortcut, speak, and your words are inserted at the cursor in any application — browsers, email, chat, notes, or IDEs. It can run entirely offline on Apple Silicon using local models such as OpenAI's Whisper and NVIDIA's Parakeet, or connect to cloud engines including OpenAI, Deepgram, Groq, Anthropic, and Google through a bring-your-own-key model. Transcription supports 100+ languages with automatic language detection and automatic punctuation, and every transcription is saved to a history. The app also offers AI text processing with custom prompts, a Local Only Mode that blocks network requests for privacy, and an MCP server so AI coding agents like Claude Code and Cursor can trigger voice input. It is built primarily for professionals and developers who want fast, private, accurate dictation rather than a passive meeting recorder. The app is developed by an independent developer, Vadim Akhmerov, and is in active development.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Spokenly is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Spokenly |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Offline local transcription on Apple Silicon using Whisper and NVIDIA Parakeet models |
| Standout feature | Automatic multilingual call transcription of recorded calls | Bring-your-own-key cloud engines (OpenAI, Deepgram, Groq, Anthropic, Google) |
| Team usage | AI-generated call summaries and smart notes synced to CRM | System-wide dictation that inserts text at the cursor in any app |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Speech-to-text in 100+ languages with automatic detection and punctuation |
| Languages & capture | Topic extraction and automatic smart call tagging | Local Only Mode that blocks network requests for full privacy |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | MCP server integration for AI coding agents like Claude Code and Cursor |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Spokenly
Choose Spokenly if you need dictating emails, messages, and notes by speaking instead of typing — strengths include genuinely free unlimited on-device transcription on apple silicon, with voice staying local.
CloudTalk
Spokenly
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Spokenly is strong for dictating emails, messages, and notes by speaking instead of typing. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Spokenly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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