CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. SpeechText.AI: AI speech-to-text service that transcribes interviews, meetings and podcasts with speaker ID, domain models and searchable audio. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and SpeechText.AI when converting meeting and podcast recordings into searchable, editable text matters most. Try them side by side on real calls before deciding — needs vary by team.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI speech-to-text service that transcribes interviews, meetings and podcasts with speaker ID, domain models and searchable audio.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
SpeechText.AI is an AI-powered transcription service that converts audio and video into text using automatic speech recognition. It is built to transcribe interviews, meetings, podcasts and other recorded conversations, applying speaker identification to detect which participant spoke which words in multi-person recordings and adding automatic punctuation and formatting. The platform supports more than thirty languages along with various regional accents and offers domain-optimized recognition models for specialized vocabulary in fields such as healthcare, finance and legal work, which helps accuracy on industry-specific terminology. Users can review and verify transcripts with interactive editing tools and export results in multiple formats including TXT, PDF and DOCX. A distinctive feature is natural-language audio search, which lets users find spoken phrases inside their recordings. The company emphasizes European data hosting and GDPR-aligned data residency, which is relevant for researchers and organizations with privacy requirements. SpeechText.AI is a production-ready product with a freemium and pay-as-you-go pricing model, and it serves researchers, medical and legal professionals, podcasters and journalists who need accurate transcripts of recorded audio and the ability to search and edit them efficiently. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); SpeechText.AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | SpeechText.AI |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic transcription of uploaded audio and video files |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker identification across multi-participant recordings |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Support for 30+ languages with regional accents |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Domain-optimized models for fields like healthcare, finance and legal |
| Languages & capture | Topic extraction and automatic smart call tagging | Interactive transcript editing and verification tools |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Natural-language search inside audio recordings |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
SpeechText.AI
Choose SpeechText.AI if you need transcribing research and journalistic interviews with privacy requirements — strengths include domain-specific models can improve accuracy on specialized terminology.
CloudTalk
SpeechText.AI
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while SpeechText.AI is strong for transcribing research and journalistic interviews with privacy requirements. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and SpeechText.AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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