CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Sonnet AI: Bot-free AI meeting assistant that records device audio, transcribes, and generates structured notes and action items across major conferencing apps. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Sonnet AI when recruiters documenting candidate interviews with structured templates matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Bot-free AI meeting assistant that records device audio, transcribes, and generates structured notes and action items across major conferencing apps.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Sonnet AI is an end-to-end AI meeting assistant and notetaker that captures conversations without sending a separate bot into the call. Instead of joining as a visible participant, it records high-quality audio directly from the user's device, which lets it work across Zoom, Google Meet, Microsoft Teams, Slack and Discord without per-platform integrations or plug-ins. Once a meeting ends, Sonnet produces a transcript and a structured set of notes, pulls out action items with potential assignees and deadlines, and stores everything in a searchable conversation database so users can revisit past discussions. It offers a template gallery aimed at specific contexts such as sales, recruiting, legal and medical meetings, along with customizable note layouts that support elements like tables and concept maps. Additional features include meeting reminders and preparation tools, participant relationship tracking, and the ability to keep CRM records updated from meeting content. It is designed for professionals and teams who want hands-free note capture and reliable post-meeting follow-up without disrupting the flow of a live conversation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Sonnet AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Sonnet AI |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Bot-free recording that captures device audio without joining the call as a participant |
| Standout feature | Automatic multilingual call transcription of recorded calls | Automatic transcription with AI-generated structured notes |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Action item extraction with assignees and deadlines |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Template gallery for sales, recruiting, legal, medical and other meeting types |
| Languages & capture | Topic extraction and automatic smart call tagging | Searchable database of past conversations |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Works across Zoom, Google Meet, Microsoft Teams, Slack and Discord |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Sonnet AI
Choose Sonnet AI if you need sales reps capturing call notes and follow-ups without a bot in the room — strengths include no visible bot joins the meeting, which can feel less intrusive to participants.
CloudTalk
Sonnet AI
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Sonnet AI is strong for sales reps capturing call notes and follow-ups without a bot in the room. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Sonnet AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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