CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Second Nature: AI role-play sales training software where reps practice live conversations with a conversational AI buyer and receive scoring and feedback. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Second Nature when certifying reps on new messaging before a product launch matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI role-play sales training software where reps practice live conversations with a conversational AI buyer and receive scoring and feedback.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Second Nature is an AI role-play platform that lets customer-facing teams rehearse sales conversations by talking to a conversational AI that responds in real time, rather than reading scripts or scheduling peer practice. Reps can drill pitches, discovery questions, and objection handling as often as they like until they reach fluency and confidence, with the AI providing scoring and structured reports against the behaviors a team cares about. A core selling point is fast content creation: the platform can generate realistic role-play simulations from existing sales material in minutes, and it supports many languages and conversation styles for global organizations. It integrates with CRMs including Salesforce and HubSpot so enablement leaders can tie practice to live workflows. Typical applications include shortening new-hire ramp time, certifying reps on new messaging ahead of product launches, and giving managers analytics on where individuals and teams struggle. Second Nature focuses squarely on the practice-and-coaching side of the sales-conversation lifecycle, complementing call-recording tools rather than replacing them, and is used by enterprise and mid-market sales organizations. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Second Nature is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Second Nature |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Conversational AI role-play partners that respond in real time |
| Standout feature | Automatic multilingual call transcription of recorded calls | AI scoring and structured performance reports |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Rapid generation of role-play scenarios from existing sales content |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Support for many languages and conversation styles |
| Languages & capture | Topic extraction and automatic smart call tagging | Manager analytics on skill gaps across reps and teams |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | CRM integrations with Salesforce and HubSpot |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Second Nature
Choose Second Nature if you need reducing new-hire ramp time through repeated practice — strengths include realistic spoken practice rather than script-reading or scheduling peers.
CloudTalk
Second Nature
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Second Nature is strong for reducing new-hire ramp time through repeated practice. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Second Nature is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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