CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Read.ai: Meeting summaries with engagement and sentiment analytics This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Read.ai when personal meeting coaching matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Meeting summaries with engagement and sentiment analytics
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Read.ai generates AI summaries, transcripts, and live notes for meetings, and adds a personalized meeting coach with speaker and engagement analytics. It works across Zoom, Google Meet, and Microsoft Teams, supports 20+ languages, and integrates with Slack, Salesforce, HubSpot, Notion, and Jira. The permanent free plan covers 5 meeting transcripts per month (reports kept about a year); video and audio playback are reserved for the Enterprise tier and above.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Read.ai is from $15/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Read.ai |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | AI summaries |
| Standout feature | Automatic multilingual call transcription of recorded calls | Meeting coach |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Engagement analytics |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | 20+ languages |
| Languages & capture | Topic extraction and automatic smart call tagging | AI summaries |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Meeting coach |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Read.ai
Choose Read.ai if you need ai summaries with meeting analytics — strengths include permanent free plan (5 meeting transcripts per month).
CloudTalk
Read.ai
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Read.ai is strong for ai summaries with meeting analytics. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Read.ai is from $15/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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