CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. MoAI Note: Korean AI meeting assistant that records, transcribes, and summarizes meetings with speaker separation, built by Furence Corp. in Seoul. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and MoAI Note when public-sector or regulated organizations needing on-premise meeting transcription matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Korean AI meeting assistant that records, transcribes, and summarizes meetings with speaker separation, built by Furence Corp. in Seoul.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
MoAI Note is an AI meeting assistant developed by the South Korean company Furence Corp. (based in Seoul) that records meetings, transcribes the audio, and automatically produces structured summaries. It is designed primarily around the Korean language and Korean business contexts, capturing audio either from in-person recordings or by connecting to online meeting platforms such as Zoom, Microsoft Teams, and Webex. The platform applies speaker diarization to attribute spoken segments to individual participants and supports speaker registration so recurring voices can be labeled. After a meeting, MoAI Note can generate summaries in several formats, including standard recaps, keyword-based notes, question-and-answer style notes, and to-do lists, and it offers translation across languages. A built-in MoAI Bot lets users query their meeting content conversationally using retrieval-augmented generation over stored transcripts. MoAI Note provides web, desktop, iOS, and Android applications, and offers an on-premise deployment option aimed at organizations with stricter security and data-residency requirements. It is suited to Korean teams, enterprises, and public-sector organizations that need accurate Korean meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); MoAI Note is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | MoAI Note |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic recording and transcription of meetings with Korean-language focus |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker diarization and speaker registration to label recurring participants |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Multiple summary formats (standard, keyword, Q&A, to-do list) |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | MoAI Bot for querying meeting content via retrieval-augmented generation |
| Languages & capture | Topic extraction and automatic smart call tagging | Integrations with Zoom, Microsoft Teams, and Webex |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | On-premise deployment option for enterprise security |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
MoAI Note
Choose MoAI Note if you need korean enterprises documenting internal and client meetings — strengths include strong focus on korean-language transcription and meeting documentation.
CloudTalk
MoAI Note
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while MoAI Note is strong for korean enterprises documenting internal and client meetings. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and MoAI Note is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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