CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Meeting Metrics: Swiss AI meeting intelligence platform with transcription, summaries and analytics, processed and stored on Swiss servers. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Meeting Metrics when searching and querying past meeting content via chat matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Swiss AI meeting intelligence platform with transcription, summaries and analytics, processed and stored on Swiss servers.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Meeting Metrics is a Swiss AI meeting intelligence platform operated by Meeting Metrics GmbH, based in St. Gallen, Switzerland, and associated with Emini Arts GmbH. It provides automatic transcription, summaries and analysis of meetings, supporting many languages with a particular emphasis on German and Swiss German dialects. Beyond producing transcripts, the platform offers speaker recognition, customizable summary templates, task management and an interactive chat function that lets users search and ask questions about meeting content. A central theme of the product is Swiss data sovereignty: audio files are processed and stored on Swiss servers, and enterprise plans can run local AI on Swiss infrastructure without relying on external APIs, with on-premise deployment under evaluation for sectors such as banking. The company notes ongoing development of mobile apps and integrations with conferencing platforms. Meeting Metrics is aimed at Swiss and DACH organizations that need accurate German and Swiss German meeting documentation combined with analytics, while keeping all processing inside Switzerland for compliance and confidentiality reasons. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Meeting Metrics is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Meeting Metrics |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic transcription, summaries and meeting analytics |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker recognition with customizable summary templates |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Interactive chat to search and query meeting content |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Strong German and Swiss German language support across many languages |
| Languages & capture | Topic extraction and automatic smart call tagging | Processing and storage on Swiss servers, with local-AI enterprise options |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Automatic transcription, summaries and meeting analytics |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Meeting Metrics
Choose Meeting Metrics if you need transcribing and analyzing german and swiss german meetings — strengths include swiss data sovereignty with processing and storage in switzerland.
CloudTalk
Meeting Metrics
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Meeting Metrics is strong for transcribing and analyzing german and swiss german meetings. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Meeting Metrics is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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