CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Meeting BaaS: French developer API (by SAS Spoke) that sends recording bots into Zoom, Meet, and Teams to capture audio, video, and transcripts for building meeting tools. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Meeting BaaS when developers building custom ai notetakers or meeting analytics matters most. Try them side by side on real calls before deciding — needs vary by team.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
French developer API (by SAS Spoke) that sends recording bots into Zoom, Meet, and Teams to capture audio, video, and transcripts for building meeting tools.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Meeting BaaS ("Meetings Bots as a Service") is a developer-focused API platform operated by the French company SAS Spoke. Rather than being an end-user meeting assistant, it provides the infrastructure that lets developers programmatically send recording bots into online meetings and retrieve the resulting data. Through a single unified API, SDKs, and HTTP requests, developers can start recording meetings across Zoom, Google Meet, and Microsoft Teams, then access raw audio and video, full transcripts, and speaker metadata with timestamps. Transcription can be produced via providers such as Gladia or a developer's own service, and the platform offers webhooks and MCP servers for integration, plus the ability to self-host on a developer's own infrastructure. Because it exposes the underlying capture and transcription layer, Meeting BaaS is the building block companies use to add meeting recording, transcription, and AI features to their own products without each maintaining separate bots for every conferencing platform. It is best for engineering teams and startups that want to embed meeting capture and transcription into their applications rather than buy a finished notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Meeting BaaS is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Meeting BaaS |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Unified API for Zoom, Google Meet, and Microsoft Teams |
| Standout feature | Automatic multilingual call transcription of recorded calls | Programmatic recording bots via SDKs and HTTP requests |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Access to raw audio, video, and full transcripts |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Speaker metadata with timestamps |
| Languages & capture | Topic extraction and automatic smart call tagging | Webhooks and MCP server integration |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Self-hosting option with open-source components |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Meeting BaaS
Choose Meeting BaaS if you need startups embedding meeting recording into their own products — strengths include single api abstracts away platform-specific meeting bots.
CloudTalk
Meeting BaaS
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Meeting BaaS is strong for startups embedding meeting recording into their own products. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Meeting BaaS is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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