CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. LiveVoice: LiveVoice is a live-audio platform for events that delivers simultaneous interpretation, AI voice and text translation, and real-time AI captions to attendees on their own phones and browsers. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and LiveVoice when adding live ai captions and transcripts for accessibility at on-site, online, or hybrid events matters most. Try them side by side on real calls before deciding — needs vary by team.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
LiveVoice is a live-audio platform for events that delivers simultaneous interpretation, AI voice and text translation, and real-time AI captions to attendees on their own phones and browsers.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
LiveVoice is a live-audio platform built for events, conferences, meetings, guided tours, and church services. It turns attendees' own smartphones and browsers into receivers, so audiences listen to interpreted audio or read live captions in their own language without dedicated hardware, headsets, or IT setup. The platform supports remote simultaneous interpretation (RSI) by professional human interpreters working from anywhere through a multi-channel interpreter app, AI voice and text translation, or a combination of both. Its AI Live Captions feature transcribes a chosen audio channel in real time and can be configured in over 65 languages, displaying on the mobile app, web browsers, on-site screens, or as lower thirds in video streams. After an event, transcripts can be downloaded as text, CSV, SRT, or VTT files for sharing or repurposing. It works on iOS, Android, and Huawei devices and supports on-site, online, and hybrid events, integrating with video conferencing and livestreaming tools. It targets event organizers, conference planners, and accessibility teams.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); LiveVoice is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | LiveVoice |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Simultaneous interpretation via human interpreters (including remote RSI) |
| Standout feature | Automatic multilingual call transcription of recorded calls | AI voice and text translation in real time |
| Team usage | AI-generated call summaries and smart notes synced to CRM | AI Live Captions configurable in over 65 languages |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Listen on attendees' own phones or browsers, no special hardware |
| Languages & capture | Topic extraction and automatic smart call tagging | Downloadable transcripts in text, CSV, SRT, and VTT formats |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Caption delivery to app, browser, on-site screens, and video lower thirds |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
LiveVoice
Choose LiveVoice if you need providing multilingual interpretation and captions at conferences, churches, and guided tours — strengths include no dedicated receiver hardware or headsets needed; runs on attendees' own devices.
CloudTalk
LiveVoice
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while LiveVoice is strong for providing multilingual interpretation and captions at conferences, churches, and guided tours. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and LiveVoice is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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