CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. LINE WORKS AiNote: LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and LINE WORKS AiNote when capturing and searching interview recordings for later review matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
LINE WORKS AiNote is an AI-powered transcription and meeting-notes service from Works Mobile, the maker of the LINE WORKS (NAVER WORKS) business collaboration platform. It uses AI speech recognition to convert meeting and interview audio into text, automatically separating and identifying individual speakers. Audio can be captured by recording directly in the mobile app or from web conferencing sessions on LINE WORKS, Zoom, Microsoft Teams, Webex, and Google Meet. The service generates AI summaries of transcripts and lets users register custom terminology and frequently used words to improve recognition accuracy over time. Additional tools include bookmarks and highlights for review, keyword search across transcripts, and the ability to share recordings with colleagues at specific playback positions. AiNote is available as iOS and Android mobile apps and supports multiple languages including Japanese, English, Chinese, and Korean. It is aimed primarily at Japanese businesses and organizations wanting to reduce the burden of meeting documentation, while individual users can also subscribe to lighter plans.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); LINE WORKS AiNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | LINE WORKS AiNote |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | AI speech recognition with automatic speaker separation and identification |
| Standout feature | Automatic multilingual call transcription of recorded calls | AI-generated summaries of transcribed meetings |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Custom vocabulary and frequently-used word registration for improved accuracy |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Recording from web conferencing tools (LINE WORKS, Zoom, Microsoft Teams, Webex, Google Meet) |
| Languages & capture | Topic extraction and automatic smart call tagging | Bookmarks, highlights, and keyword search across transcripts |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Sharing of recordings with colleagues at specified playback positions |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
LINE WORKS AiNote
Choose LINE WORKS AiNote if you need transcribing and summarizing business meetings to reduce manual note-taking — strengths include backed by works mobile and integrates with the line works collaboration ecosystem.
CloudTalk
LINE WORKS AiNote
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while LINE WORKS AiNote is strong for transcribing and summarizing business meetings to reduce manual note-taking. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and LINE WORKS AiNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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