CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. LexiTranscript: Taiwan-made AI speech-to-text tool from TaiLexi AI optimized for Traditional Chinese, with meeting transcription and summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and LexiTranscript when transcribing interviews, lectures, and study sessions matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Taiwan-made AI speech-to-text tool from TaiLexi AI optimized for Traditional Chinese, with meeting transcription and summaries.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
LexiTranscript is an AI speech-to-text and transcription tool developed by TaiLexi AI, a Taiwan-based legal AI team, and is offered through its online transcription product. It is optimized for the Taiwan market and Traditional Chinese, and is built to handle mixed Chinese-and-English sentences and Taiwanese-accented speech, with the company stating high recognition accuracy even in the presence of background noise. The tool converts uploaded audio and video into text quickly, supports common video formats such as MP4, MOV, AVI, and WebM, and provides speaker identification for multi-person recordings such as meetings and interviews. Beyond raw transcription it offers AI-assisted proofreading that removes filler words and corrects phrasing, automatic personal-data masking, and recognition of legal terminology, reflecting its origins as a legal-focused team, along with AI-generated summaries of transcripts. For privacy, LexiTranscript follows a delete-after-processing policy in which audio files are not retained on its servers or used to train models after transcription completes. It provides daily free credits without requiring a complex account or credit card, positioning itself as a cost-effective Traditional Chinese transcription option for meetings, interviews, lectures, and legal work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); LexiTranscript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | LexiTranscript |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | AI speech-to-text optimized for Traditional Chinese and Taiwanese-accented speech |
| Standout feature | Automatic multilingual call transcription of recorded calls | Handling of mixed Chinese-and-English audio |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Speaker identification for multi-person recordings |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | AI proofreading that removes filler words and corrects phrasing |
| Languages & capture | Topic extraction and automatic smart call tagging | Automatic personal-data masking and legal-terminology recognition |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | AI-generated summaries of transcripts |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
LexiTranscript
Choose LexiTranscript if you need producing traditional chinese transcripts and summaries of meetings — strengths include strong traditional chinese and taiwan-accent recognition.
CloudTalk
LexiTranscript
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while LexiTranscript is strong for producing traditional chinese transcripts and summaries of meetings. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and LexiTranscript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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