CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Koncert: AI sales dialer with call recording and conversation intelligence, plus an AI PitchLab roleplay add-on for cold-call practice. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Koncert when managers coaching reps from recorded calls and a remote salesfloor matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI sales dialer with call recording and conversation intelligence, plus an AI PitchLab roleplay add-on for cold-call practice.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Koncert is a B2B sales engagement platform built around AI-powered dialing, call recording, and coaching for outbound teams. Its dialer suite includes options such as an AI Parallel Dialer and an AI Flow Dialer that filter voicemails and connect reps to live answers to increase connected conversations and connect rates. Calls are recorded and run through conversation intelligence that scans for objections and other signals so managers can coach reps at scale, and a remote Salesfloor gives managers a virtual workspace for real-time coaching during calls. Koncert also includes a multi-channel cadence sequencer spanning phone, email, video, text, and social, plus caller ID management that selects local numbers and monitors number health. For practice and training, Koncert offers AI PitchLab, an add-on where reps rehearse pitches against AI-powered buyer personas without the pressure of a live prospect, with objection-handling practice and automatic transcription and scoring of performance. Together these capabilities target outbound sales teams, SDRs, and managers who want dialing, real-call analysis, and structured roleplay practice within one platform. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Koncert is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Koncert |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | AI Parallel and AI Flow dialers that filter voicemails and connect live answers |
| Standout feature | Automatic multilingual call transcription of recorded calls | Automatic call recording with conversation intelligence that detects objections |
| Team usage | AI-generated call summaries and smart notes synced to CRM | AI PitchLab add-on for AI persona roleplay and cold-call practice |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Objection-handling practice with automatic transcription and scoring |
| Languages & capture | Topic extraction and automatic smart call tagging | Remote Salesfloor for real-time manager coaching during calls |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Multi-channel cadence sequencer across phone, email, video, text, and social |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Koncert
Choose Koncert if you need outbound sdr teams running high-volume parallel dialing with recorded calls — strengths include combines an ai dialer, call recording, and roleplay practice in one platform.
CloudTalk
Koncert
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Koncert is strong for outbound sdr teams running high-volume parallel dialing with recorded calls. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Koncert is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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