CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Knovvu Analytics (SESTEK): Knovvu Analytics by SESTEK is an enterprise speech-and-text analytics platform that transcribes and analyzes 100% of customer voice and digital interactions for contact centers. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Knovvu Analytics (SESTEK) when real-time compliance and quality monitoring with instant supervisor alerts matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Knovvu Analytics by SESTEK is an enterprise speech-and-text analytics platform that transcribes and analyzes 100% of customer voice and digital interactions for contact centers.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Knovvu Analytics is the conversational analytics product from SESTEK, a conversational-automation company with over 20 years of experience that is now part of UNIFONIC. It captures contact-center interactions and uses SESTEK's own speech recognition engine (reported >97% accuracy) to transcribe voice calls into text, then applies AI to analyze conversations at scale. Core capabilities include speaker diarization, multilingual identification, automatic topic categorization, sentiment analysis, and root-cause discovery across thousands of voice- and text-based interactions. Real-time features detect prohibited words, urgent inquiries, and compliance issues, sending instant supervisor notifications and API-triggered actions. It pairs with SESTEK's Automated Quality Management for objective agent scoring and script-adherence monitoring. The platform integrates with contact-center systems such as Five9, Genesys, and Avaya, and offers HTTP/REST, MRCP, and WebSocket integration methods. Its containerized architecture supports both cloud and on-premises deployment. It is built for enterprise contact centers in banking, insurance, telecom, and e-commerce, serving customers including ING Bank, DHL, Vodafone, and Carrefour.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Knovvu Analytics (SESTEK) is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Knovvu Analytics (SESTEK) |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Speech-to-text transcription of voice interactions with reported >97% accuracy |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker diarization and multilingual speaker identification |
| Team usage | AI-generated call summaries and smart notes synced to CRM | AI-driven sentiment analysis and emotion detection |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Automatic topic categorization and trend/root-cause analysis |
| Languages & capture | Topic extraction and automatic smart call tagging | Real-time alerts for prohibited words, urgent inquiries, and compliance issues |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Automated quality management with objective agent scoring and script-adherence monitoring |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Knovvu Analytics (SESTEK)
Choose Knovvu Analytics (SESTEK) if you need transcribing and analyzing 100% of customer service calls to surface trends and root causes — strengths include analyzes 100% of interactions rather than a sampled subset.
CloudTalk
Knovvu Analytics (SESTEK)
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Knovvu Analytics (SESTEK) is strong for transcribing and analyzing 100% of customer service calls to surface trends and root causes. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Knovvu Analytics (SESTEK) is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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