CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Kixie: AI-powered sales communications platform combining a multi-line PowerDialer with conversation intelligence, call recording, transcription, and live coaching. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Kixie when managers coaching reps live mid-call via whisper or barge matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI-powered sales communications platform combining a multi-line PowerDialer with conversation intelligence, call recording, transcription, and live coaching.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Kixie is an AI-powered communications platform for revenue teams that pairs high-volume outbound dialing with conversation intelligence and live call coaching. Its multi-line PowerDialer can auto-dial up to ten numbers in parallel, while AI human voice detection distinguishes real people from voicemail greetings, and ConnectionBoost uses local presence and spam-risk mitigation to improve pickup rates. Every call can be recorded and transcribed, then analyzed by Kixie's Conversation Intelligence layer, which provides AI-generated summaries, sentiment analysis, talk-ratio metrics, keyword detection, and a composite Call Strength Score so managers can coach without listening to every recording. Live Call Coaching lets managers listen, whisper, or barge into active calls in real time, and an AI assistant called Kai surfaces insights across calls. Calls, texts, outcomes, and recordings are logged automatically to connected CRMs, and Kixie integrates with HubSpot, Salesforce, Pipedrive, Zoho, and other systems. Compliance tooling checks Do Not Call lists. Kixie is a live, operating product as of 2025/2026, marketed to CRM-first sales teams that want a power dialer with built-in AI coaching. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Kixie is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Kixie |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Multi-line PowerDialer (up to 10 parallel calls) with AI human voice detection |
| Standout feature | Automatic multilingual call transcription of recorded calls | ConnectionBoost local presence and spam-risk mitigation to lift pickup rates |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Call recording with automatic transcription |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Conversation Intelligence: AI summaries, sentiment analysis, talk ratio, keyword detection, Call Strength Score |
| Languages & capture | Topic extraction and automatic smart call tagging | Live Call Coaching with listen, whisper, and barge modes |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Kai AI assistant and prebuilt analytics dashboards/leaderboards |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Kixie
Choose Kixie if you need outbound sdr teams running high-volume cold-calling with parallel dialing — strengths include combines high-volume parallel dialing with ai conversation intelligence in one platform.
CloudTalk
Kixie
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Kixie is strong for outbound sdr teams running high-volume cold-calling with parallel dialing. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Kixie is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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