CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Kickscale: European AI sales meeting intelligence platform that records, transcribes, and analyzes sales calls, then automates notes, coaching, and CRM updates. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Kickscale when coaching sdrs and aes by reviewing how they handle objections and customer intent across calls matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
European AI sales meeting intelligence platform that records, transcribes, and analyzes sales calls, then automates notes, coaching, and CRM updates.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Kickscale is a sales meeting intelligence platform built in Vienna, Austria, for B2B sales and customer success teams. It automatically captures sales meetings and calls across Google Meet, Microsoft Teams, Zoom, and VoIP tools such as Aircall, then transcribes the conversation and runs AI analysis over the resulting transcript. From each recorded conversation it generates structured meeting notes, summaries, and suggested follow-up emails, and pushes the captured data into connected CRMs including HubSpot, Salesforce, Pipedrive, and Zoho without manual entry. Beyond note-taking, Kickscale layers on coaching and deal-intelligence features: it scores conversations, surfaces patterns across calls, supports multilingual conversations, and helps sales leaders review how reps handle objections and customer intent. The company positions itself as a European-built alternative to larger US conversation-intelligence platforms, emphasizing GDPR compliance, ISO 27001 certification, EU AI Act readiness, and support for local languages. It is aimed primarily at account executives, sales managers, and customer success managers at small and mid-sized businesses who want automated documentation, coaching visibility, and cleaner CRM data from their meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Kickscale is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Kickscale |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic recording and transcription of meetings across Google Meet, Microsoft Teams, Zoom, and VoIP tools like Aircall |
| Standout feature | Automatic multilingual call transcription of recorded calls | AI-generated meeting notes, summaries, and suggested follow-up emails |
| Team usage | AI-generated call summaries and smart notes synced to CRM | CRM sync with HubSpot, Salesforce, Pipedrive, and Zoho |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Conversation analysis, deal health scoring, and coaching recommendations |
| Languages & capture | Topic extraction and automatic smart call tagging | Multilingual conversation support for cross-border sales teams |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | GDPR compliance, ISO 27001 certification, and EU AI Act readiness |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Kickscale
Choose Kickscale if you need automatically documenting and summarizing sales calls so reps stay present in the conversation — strengths include european-built with strong data-privacy and compliance posture (gdpr, iso 27001).
CloudTalk
Kickscale
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Kickscale is strong for automatically documenting and summarizing sales calls so reps stay present in the conversation. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Kickscale is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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