CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Kendo AI: AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Kendo AI when automatically scoring real sales calls against a chosen methodology matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Kendo AI is an AI sales training and management platform that combines human-like roleplay simulations with automated call review and coaching. Reps practice against customizable AI prospects that raise realistic objections across call types including cold calls, discovery, and closing, using a custom prospect builder that lets teams set job titles, company sizes, and conversational styles. Beyond practice, Kendo automatically reviews real sales calls using custom scorecards built on methodologies such as BANT or MEDDPICC, providing consistent scoring and specific, actionable feedback rather than surface-level notes. The platform can ingest winning call recordings and analyze what made them successful so that those patterns inform coaching. A centralized context system organizes calls, scripts, frameworks, objections, and historical data so insights are shared across the team, and integrated coaching assigns targeted training to individual reps based on their identified weaknesses instead of generic group sessions. Kendo supports practicing in multiple languages with various accents and is positioned by its makers as an AI sales manager that makes human reps better. Customers cite reduced ramp time and lower onboarding costs. The product is actively operating in 2026 and serves sales teams looking to unify roleplay, call scoring, and analytics. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Kendo AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Kendo AI |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Human-like AI roleplay with a custom prospect builder |
| Standout feature | Automatic multilingual call transcription of recorded calls | Automated call review using custom scorecards (BANT, MEDDPICC, etc.) |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Analysis of winning call recordings to surface success patterns |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Centralized context system for calls, scripts, and objections |
| Languages & capture | Topic extraction and automatic smart call tagging | Targeted coaching assignments based on individual rep weaknesses |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Multi-language and multi-accent practice support |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Kendo AI
Choose Kendo AI if you need practicing cold calls and discovery against tailored ai prospects — strengths include unifies roleplay practice, live-call scoring, and coaching in one platform.
CloudTalk
Kendo AI
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Kendo AI is strong for practicing cold calls and discovery against tailored ai prospects. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Kendo AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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