CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Kapwing: Collaborative browser-based video editor with auto subtitle generation and video-to-text transcription. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Kapwing when collaboratively editing captions across a team matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Collaborative browser-based video editor with auto subtitle generation and video-to-text transcription.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Kapwing is a collaborative, browser-based video creation and editing platform that includes automatic subtitle generation and transcription among its core tools. Users can upload audio or video, or create content within the editor, and Kapwing's auto subtitle generator transcribes the spoken audio into time-synced captions that can be edited, restyled, and exported. The platform also offers a dedicated function to turn videos into text automatically, producing a transcript from the recording. Captions can be translated into many languages, supporting creators who publish across regions. Kapwing positions itself as a workspace for teams, with collaboration features that let multiple people work on the same project, alongside a broad set of editing tools such as trimming, resizing for different platforms, and adding text and graphics. It is aimed at social media teams, marketers, educators, and creators who need quick, editable captions and transcripts integrated directly into a video editing and collaboration workflow rather than a separate transcription service. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Kapwing is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Kapwing |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic subtitle and caption generation |
| Standout feature | Automatic multilingual call transcription of recorded calls | Video-to-text transcription |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Subtitle translation across many languages |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Browser-based collaborative editing workspace |
| Languages & capture | Topic extraction and automatic smart call tagging | Editing tools for trimming, resizing, and styling captions |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Automatic subtitle and caption generation |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Kapwing
Choose Kapwing if you need adding auto-generated subtitles to social and marketing videos — strengths include collaboration features let teams work on the same project.
CloudTalk
Kapwing
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Kapwing is strong for adding auto-generated subtitles to social and marketing videos. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Kapwing is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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