CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Hyperia: A programmable AI notetaker that joins online meetings as a participant to record, transcribe, and build searchable knowledge from conversations. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Hyperia when building a searchable archive of company conversations matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
A programmable AI notetaker that joins online meetings as a participant to record, transcribe, and build searchable knowledge from conversations.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Hyperia is an AI meeting assistant built around a programmable notetaker that can join online meetings as a participant to record, transcribe, summarize, and analyze conversations. It supports major conferencing platforms including Zoom, Microsoft Teams, and Google Meet, and can automatically detect meeting links on a connected calendar and join them, or be directed to specific meetings through more granular instructions. Beyond simple voice transcription, Hyperia is positioned as a way to build a searchable knowledge base from a company's calls and meetings, surfacing summaries, action items, and highlights from across many conversations. Its programmable API lets developers and teams direct the notetaker to join a given Zoom, Google Meet, or Microsoft Teams meeting and live-stream audio for analysis, transcription, and natural-language enrichment. Hyperia can route meeting summaries, transcripts, action items, insights, and alerts into CRMs and other SaaS tools through integrations, including via Zapier. It is aimed at teams that want both automated meeting capture and the ability to programmatically integrate meeting data into their own workflows and systems. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Hyperia is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Hyperia |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Notetaker joins Zoom, Microsoft Teams, and Google Meet as a participant |
| Standout feature | Automatic multilingual call transcription of recorded calls | Automatic calendar detection and joining of scheduled meetings |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Programmable API to direct the notetaker and stream audio for analysis |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Transcription, summaries, action items, and highlights |
| Languages & capture | Topic extraction and automatic smart call tagging | Searchable knowledge base built from calls and meetings |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | CRM and SaaS integrations, including via Zapier |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Hyperia
Choose Hyperia if you need automatically capturing and summarizing recurring team or client calls — strengths include programmable api offers flexibility for custom workflows and integrations.
CloudTalk
Hyperia
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Hyperia is strong for automatically capturing and summarizing recurring team or client calls. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Hyperia is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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