CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. HyNote: AI note taker that records meetings, audio, and PDFs without a bot, generating transcripts, summaries, and action items. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and HyNote when turning pdfs, web pages, and youtube videos into concise notes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
AI note taker that records meetings, audio, and PDFs without a bot, generating transcripts, summaries, and action items.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
HyNote is an AI note-taking app that transforms meetings, audio recordings, and a range of other content into structured, searchable notes with summaries and action items. For meetings, HyNote records live sessions on platforms such as Zoom, Google Meet, Teams, and Webex without requiring a separate meeting bot to join the call, and it can also process uploaded audio files. It transcribes speech with speaker identification, supports many languages with timestamps, and uses AI to generate instant summaries, key points, action items, and meeting minutes. Beyond meetings, HyNote accepts multiple input types including recorded files, PDFs, images via OCR, web page capture, phone calls, and YouTube links, making it a general-purpose capture and summarization tool. It is available across web, iOS, Android, iPad, Apple Watch, and a Chrome extension, with cross-device syncing so notes stay consistent everywhere. HyNote is aimed at professionals and students such as product managers, sales teams, researchers, founders, creative teams, and people in healthcare and legal roles who need reliable, organized notes from conversations and documents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); HyNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | HyNote |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Bot-less recording of meetings on Zoom, Google Meet, Teams, and Webex |
| Standout feature | Automatic multilingual call transcription of recorded calls | Transcription with speaker identification across 50+ languages |
| Team usage | AI-generated call summaries and smart notes synced to CRM | AI summaries, key points, action items, and meeting minutes |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Multimodal capture including PDFs, images via OCR, web pages, and YouTube links |
| Languages & capture | Topic extraction and automatic smart call tagging | Cross-platform apps for web, iOS, Android, iPad, and Apple Watch |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Chrome extension with real-time cross-device syncing |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
HyNote
Choose HyNote if you need recording and summarizing online or in-person meetings without a bot — strengths include captures meetings without injecting a bot into the call.
CloudTalk
HyNote
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while HyNote is strong for recording and summarizing online or in-person meetings without a bot. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and HyNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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