CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Echometer: Psychology-based platform for agile retrospectives, recurring team health checks, and structured 1:1 meetings with AI-assisted suggestions. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Echometer when tracking team health and morale trends across multiple sprints matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Psychology-based platform for agile retrospectives, recurring team health checks, and structured 1:1 meetings with AI-assisted suggestions.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Echometer is a German-built platform purpose-made for running team retrospectives, recurring team health checks, and structured one-on-one (1:1) meetings. Aimed at engineering managers, scrum masters, and agile coaches, it pairs interactive retrospective boards with research-grounded survey questions so teams get guided, psychology-based reflection rather than a blank whiteboard. The retrospective tool offers a wide range of templates (such as Sailboat, Keep-Stop-Start, and others), supports both synchronous and asynchronous retros, and lets teams group, prioritize, and track measures coming out of each session. Health-check pulses run on a recurring basis to gather anonymous feedback and visualize how a team's agile maturity and satisfaction develop over time. A separate 1:1 meeting module provides templates and structured formats for manager-employee conversations. Echometer includes smart, AI-supported recommendations that surface food for thought and help brainstorm action items during retrospectives and 1:1s. The product is hosted in an ISO 27001-certified data center in Germany, offers a free tier, and is used by both small teams and large enterprises that want a consistent, data-informed approach to continuous team improvement. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Echometer is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Echometer |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Interactive, psychology-based retrospective boards with grouping and prioritization |
| Standout feature | Automatic multilingual call transcription of recorded calls | Recurring team health-check pulses with longitudinal trend visualization |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Dedicated 1:1 meeting module with structured templates |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | AI-supported recommendations for retro and 1:1 discussion topics and action items |
| Languages & capture | Topic extraction and automatic smart call tagging | Synchronous and asynchronous retrospective support |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Tracking of measures and action items across sessions |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Echometer
Choose Echometer if you need running recurring agile retrospectives with consistent, structured templates — strengths include covers retrospectives, health checks, and 1:1s in a single purpose-built tool.
CloudTalk
Echometer
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Echometer is strong for running recurring agile retrospectives with consistent, structured templates. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Echometer is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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