CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. TranscribeMe: TranscribeMe is an audio and video transcription service that combines automated speech recognition with human transcriptionists to convert recordings, including meetings and calls, into text. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and TranscribeMe when producing accurate legal or medical/hipaa-compliant transcripts matters most. Run both through a week of actual calls to see which suits your workflow.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
TranscribeMe is an audio and video transcription service that combines automated speech recognition with human transcriptionists to convert recordings, including meetings and calls, into text.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
TranscribeMe is a transcription platform that turns audio and video recordings into written text using a hybrid of automated speech recognition and human transcriptionists. Users upload files through a web customer portal, mobile apps for iOS and Android, an API, or SFTP, and can also record audio directly within the mobile app or capture phone calls via its call recorder. It accepts common formats such as MP3, MP4, WAV, M4A, and MOV, and offers multiple service tiers ranging from fully automated machine transcription to human-edited and verbatim output, with options for speaker identification, timestamps, custom formatting, and redaction. Transcripts are delivered to the inbox, the app, and the customer portal. The service supports several languages including English, Spanish, French, German, Portuguese, Italian, and Mandarin, and provides industry-specific and HIPAA-compliant options. It is aimed at legal, medical, research, education, market research, and enterprise users, as well as individuals needing accurate transcripts of meetings, interviews, and recordings.
Best suited for
CallFinder is custom pricing (contact sales); TranscribeMe is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | TranscribeMe |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Hybrid automated plus human transcription tiers (machine, human-edited, verbatim) |
| Standout feature | Searchable transcripts of agent-customer interactions | Mobile apps for iOS and Android with in-app audio recording and a call recorder |
| Team usage | Sentiment and emotion analysis | Speaker identification, timestamps, and custom formatting options |
| Integrations | Automated agent scorecards | API and SFTP upload for programmatic and bulk workflows |
| Languages & capture | Silence and overtalk detection | Multi-language transcription and translation support |
| Best-fit workflow | Custom analytics and reporting | HIPAA-compliant and industry-specific transcription options |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
TranscribeMe
Choose TranscribeMe if you need transcribing recorded meetings, interviews, and calls into text — strengths include human review tiers can reach high accuracy on difficult audio.
CallFinder
TranscribeMe
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while TranscribeMe is strong for transcribing recorded meetings, interviews, and calls into text. Both transcribe and summarize meetings.
CallFinder is custom pricing and TranscribeMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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