CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Choppity: AI video and audio platform that transcribes recordings, generates styled captions, and turns long-form content into short clips. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Choppity when converting zoom, teams, or meet recordings into transcripts and short clips matters most. Run both through a week of actual calls to see which suits your workflow.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
AI video and audio platform that transcribes recordings, generates styled captions, and turns long-form content into short clips.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Choppity is an AI-powered video and audio platform that combines automated transcription with short-form content creation. Users upload video or audio files, or paste links from sources like YouTube, and Choppity transcribes the recording with speaker identification and timestamps before turning the spoken transcript into an editable workspace. Although it is best known for automatically extracting dozens of short, social-ready clips from long-form videos and podcasts, it also serves transcription and captioning needs directly: it generates styled subtitles for video, supports transcript-based editing where you edit the footage by editing the text, and offers dedicated tools for transcribing meeting recordings from platforms such as Zoom, Microsoft Teams, and Google Meet. The platform supports a large number of languages and includes features like automatic reframing for vertical formats, profanity detection, and one-click social publishing and scheduling. Choppity offers a free tier alongside paid plans and an API, making it usable by individual creators, podcasters, and teams that want to repurpose recorded conversations, interviews, and meetings into both transcripts and shareable video content. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Choppity is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Choppity |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Automated transcription of uploaded video and audio with speaker identification and timestamps |
| Standout feature | Searchable transcripts of agent-customer interactions | Dedicated tools for transcribing meeting recordings from Zoom, Microsoft Teams, and Google Meet |
| Team usage | Sentiment and emotion analysis | AI-generated, customizable subtitles and captions with styling options |
| Integrations | Automated agent scorecards | Transcript-based editing where the video is edited by changing the text |
| Languages & capture | Silence and overtalk detection | Automatic short-clip generation and vertical reframing for social platforms |
| Best-fit workflow | Custom analytics and reporting | Multi-language support and direct social publishing and scheduling |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Choppity
Choose Choppity if you need transcribing and captioning recorded interviews and podcast episodes — strengths include combines transcription, captioning, and content repurposing in a single tool.
CallFinder
Choppity
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Choppity is strong for transcribing and captioning recorded interviews and podcast episodes. Both transcribe and summarize meetings.
CallFinder is custom pricing and Choppity is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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