CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. TicNote (Mobvoi): A slim AI voice recorder device from Mobvoi paired with an app and "Shadow" AI agent that records, transcribes, summarizes, and translates meetings, calls, and lectures. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and TicNote (Mobvoi) when capturing and transcribing interviews, lectures, and phone calls for later review matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
A slim AI voice recorder device from Mobvoi paired with an app and "Shadow" AI agent that records, transcribes, summarizes, and translates meetings, calls, and lectures.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
TicNote is an AI voice recorder from Mobvoi (the company behind TicWatch) that combines a slim, card-sized hardware device with a companion app and web studio. The aluminum-cased recorder uses three MEMS microphones with noise reduction, plus separate modes for ambient/environmental recording and phone-call capture via a vibration sensor. Audio syncs to TicNote's app, where its built-in AI agent, "Shadow," transcribes speech in real time across more than 100 languages and generates concise summaries, meeting minutes, mind maps, and translations. Users can organize recordings into Projects, identify and label speakers automatically through voiceprint recognition, and chat with Shadow to ask questions about their transcripts or run deeper research across files. It's aimed at professionals, journalists, students, and anyone who records business meetings, interviews, calls, and lectures and wants searchable notes afterward. The device offers onboard storage plus cloud sync, and Mobvoi states it does not use customer data to train AI models. It works alongside the meetings or conversations you capture in person.
Best suited for
CallFinder is custom pricing (contact sales); TicNote (Mobvoi) is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | TicNote (Mobvoi) |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Hardware AI voice recorder with three MEMS microphones and noise reduction |
| Standout feature | Searchable transcripts of agent-customer interactions | Real-time transcription and translation across 100+ languages |
| Team usage | Sentiment and emotion analysis | AI-generated summaries, meeting minutes, and mind maps via the Shadow agent |
| Integrations | Automated agent scorecards | Automatic speaker identification through AI voiceprint recognition |
| Languages & capture | Silence and overtalk detection | Separate ambient recording and phone-call recording modes |
| Best-fit workflow | Custom analytics and reporting | Project organization plus app and web (TicNote Studio) cloud sync |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
TicNote (Mobvoi)
Choose TicNote (Mobvoi) if you need recording and summarizing in-person business meetings and one-on-ones — strengths include captures audio anywhere with dedicated hardware, not dependent on a meeting platform or laptop being open.
CallFinder
TicNote (Mobvoi)
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while TicNote (Mobvoi) is strong for recording and summarizing in-person business meetings and one-on-ones. Both transcribe and summarize meetings.
CallFinder is custom pricing and TicNote (Mobvoi) is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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