CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. TalkMark: Dutch-optimized AI meeting assistant that transcribes, identifies speakers and summarizes meetings with EU data storage. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and TalkMark when tracking action items and decisions across recurring meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Dutch-optimized AI meeting assistant that transcribes, identifies speakers and summarizes meetings with EU data storage.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
TalkMark is a Dutch AI meeting assistant that records conversations, transcribes them with speaker identification and produces summaries and action points. It is positioned as a tool tuned for the Dutch language, with the company emphasizing strong accuracy on Dutch business speech and a focus on remembering context across meetings, such as who said what and which commitments were made. The tool detects up to several distinct speakers per meeting, generates executive-style summaries and key points, and automatically surfaces action items with owners and deadlines. Transcripts are made full-text searchable, and notes can be exported to formats including PDF, Word, CSV and TXT. TalkMark works with meetings on Microsoft Teams, Zoom and Google Meet, and can also capture in-person meetings using a phone microphone. A notable selling point for European users is data residency: the company states that data is stored on EU servers in Frankfurt and that the service is built to be GDPR-compliant. The product is operated by a Netherlands-based company and is aimed at Dutch and European teams that want privacy-conscious, Dutch-language meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); TalkMark is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | TalkMark |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Dutch-optimized transcription with speaker identification |
| Standout feature | Searchable transcripts of agent-customer interactions | AI summaries and key-point extraction |
| Team usage | Sentiment and emotion analysis | Automatic action-item detection with owners and deadlines |
| Integrations | Automated agent scorecards | Full-text search across recorded meetings |
| Languages & capture | Silence and overtalk detection | Exports to PDF, Word, CSV and TXT |
| Best-fit workflow | Custom analytics and reporting | Works with Teams, Zoom, Google Meet and in-person meetings |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
TalkMark
Choose TalkMark if you need transcribing and summarizing dutch-language business meetings — strengths include tuned specifically for the dutch language.
CallFinder
TalkMark
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while TalkMark is strong for transcribing and summarizing dutch-language business meetings. Both transcribe and summarize meetings.
CallFinder is custom pricing and TalkMark is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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