CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Summarize by Moodbit: A Microsoft Teams app from Moodbit, available on the Teams app store / Microsoft AppSource, that turns Teams meeting transcriptions into AI summaries, action items and sentiment analysis. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Summarize by Moodbit when extracting suggested action items from teams calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
A Microsoft Teams app from Moodbit, available on the Teams app store / Microsoft AppSource, that turns Teams meeting transcriptions into AI summaries, action items and sentiment analysis.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Summarize by Moodbit is a Microsoft Teams app published by Moodbit and listed on the Microsoft Teams app store / Microsoft AppSource. It is designed to plug directly into Microsoft Teams meetings and convert real-time Teams transcriptions into clear, concise meeting notes without manual note-taking. After a meeting, the app posts an AI-generated summary of key points and a list of suggested action items into the chat, so participants can focus on the conversation rather than on writing things down. A distinguishing feature is AI-powered sentiment analysis applied to Teams meetings, which classifies the tone of the discussion as positive, neutral or negative to help teams understand dynamics and morale. Because it is delivered as a native Teams add-on, there is no separate software to install beyond adding it from the Teams store, and it works for participants attending live as well as those catching up afterward. Moodbit's broader platform has expanded toward enterprise AI automation, and the Summarize Teams add-on continues to be promoted and listed as available in 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Summarize by Moodbit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Summarize by Moodbit |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Distributed through the Microsoft Teams app store / Microsoft AppSource |
| Standout feature | Searchable transcripts of agent-customer interactions | Turns real-time Microsoft Teams transcriptions into meeting notes |
| Team usage | Sentiment and emotion analysis | AI-generated meeting summaries posted to the Teams chat |
| Integrations | Automated agent scorecards | Automated action-item and task recommendations |
| Languages & capture | Silence and overtalk detection | AI-powered sentiment analysis of meeting tone |
| Best-fit workflow | Custom analytics and reporting | Native Teams add-on with no separate software to install |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Summarize by Moodbit
Choose Summarize by Moodbit if you need automatically summarizing microsoft teams meetings into the chat — strengths include installs natively from the microsoft teams store with minimal setup.
CallFinder
Summarize by Moodbit
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Summarize by Moodbit is strong for automatically summarizing microsoft teams meetings into the chat. Both transcribe and summarize meetings.
CallFinder is custom pricing and Summarize by Moodbit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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