CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. SubEasy: SubEasy is an AI platform that transcribes audio and video into text and generates captions, summaries, and notes across 100+ languages. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and SubEasy when generating multilingual subtitles and captions for videos and social media content matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
SubEasy is an AI platform that transcribes audio and video into text and generates captions, summaries, and notes across 100+ languages.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
SubEasy is an AI-powered transcription and subtitling platform that converts audio and video files into accurate text transcripts and styled, animated captions. Users can upload media or paste a YouTube or TikTok link, and the tool produces both subtitle and transcript views with speaker identification, precise timecodes, and filler-word removal. It supports over 100 languages and offers context-aware translation, AI dubbing with voice swapping, and video OCR for hardcoded subtitles. Beyond raw transcription, its AI Companion turns transcripts into summaries, detailed notes, meeting minutes, and repurposed content such as blog posts, and lets users query the transcript through an "Ask ChatGPT" interface to pull out insights. An AI refine-and-correct tool fixes grammar and recognition errors. SubEasy is aimed at content creators, podcasters, educators, researchers, marketing teams, and corporate users who need multilingual transcription, captioning, and quick conversation summaries. It runs on a freemium model with a small number of free daily transcripts and paid tiers unlocking unlimited transcription and exports.
Best suited for
CallFinder is custom pricing (contact sales); SubEasy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | SubEasy |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | AI transcription of uploaded audio/video plus direct YouTube and TikTok link transcription |
| Standout feature | Searchable transcripts of agent-customer interactions | Speaker identification and filler-word removal with precise subtitle timecodes |
| Team usage | Sentiment and emotion analysis | AI Companion that generates summaries, detailed notes, and meeting minutes from transcripts |
| Integrations | Automated agent scorecards | Ask ChatGPT querying to extract insights and answer questions about a transcript |
| Languages & capture | Silence and overtalk detection | Context-aware translation and AI dubbing/voice swapping across 100+ languages |
| Best-fit workflow | Custom analytics and reporting | Animated, customizable captions with fonts, colors, and effects plus video OCR |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
SubEasy
Choose SubEasy if you need transcribing and summarizing podcasts, interviews, or recorded meetings into notes and minutes — strengths include combines transcription with summaries, notes, and transcript q&a in one tool.
CallFinder
SubEasy
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while SubEasy is strong for transcribing and summarizing podcasts, interviews, or recorded meetings into notes and minutes. Both transcribe and summarize meetings.
CallFinder is custom pricing and SubEasy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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