CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. StreamAlive: Chat-powered live audience engagement tool for town halls and all-hands meetings, with AI question curation, polls, word clouds, and chat summaries. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and StreamAlive when collecting live anonymous polls and sentiment during large broadcasts matters most. Run both through a week of actual calls to see which suits your workflow.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Chat-powered live audience engagement tool for town halls and all-hands meetings, with AI question curation, polls, word clouds, and chat summaries.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
StreamAlive is a live audience engagement platform built to make large, broadcast-style meetings such as company town halls and all-hands sessions interactive. Instead of requiring attendees to scan QR codes or open separate apps, it turns the existing meeting chat into a participation channel, working across Zoom, Microsoft Teams, Google Meet, YouTube Live, and in-person presentations. Presenters can run multiple poll types (open-ended and multiple-choice power polls, rating polls), generate live word clouds from chat responses, drop pins on interactive maps, spin selection wheels, and collect emoji reactions, all rendered visually on screen in real time. For town halls and all-hands, its question management is a core draw: StreamAlive automatically detects and curates audience questions out of the chat stream so moderators do not miss them. Its AI layer, branded StreamAlive AI, can generate ready-to-use interactions from an uploaded presentation or topic description, summarize chat discussions with insights and notable quotes, and produce visualizations based on what the audience types. The product is delivered as a browser-based SaaS tool aimed at presenters who want higher engagement and clearer feedback during company-wide and webinar-style meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); StreamAlive is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | StreamAlive |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Chat-based audience participation across Zoom, Teams, Meet, and YouTube Live |
| Standout feature | Searchable transcripts of agent-customer interactions | AI-powered automatic detection and curation of audience questions |
| Team usage | Sentiment and emotion analysis | AI generation of ready-to-use polls and interactions from a presentation or topic |
| Integrations | Automated agent scorecards | AI chat summaries with insights and notable quotes |
| Languages & capture | Silence and overtalk detection | Live polls, word clouds, interactive maps, spinner wheels, and emoji reactions |
| Best-fit workflow | Custom analytics and reporting | Post-session analytics and reports |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
StreamAlive
Choose StreamAlive if you need running interactive q&a during company all-hands and town hall meetings — strengths include designed specifically for engaging large town hall and all-hands audiences.
CallFinder
StreamAlive
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while StreamAlive is strong for running interactive q&a during company all-hands and town hall meetings. Both transcribe and summarize meetings.
CallFinder is custom pricing and StreamAlive is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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