CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Spiky.ai: Conversation intelligence and real-time AI coaching platform that records, analyzes, and guides sales meetings for revenue teams. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Spiky.ai when automating meeting notes, summaries, and crm updates after sales calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Conversation intelligence and real-time AI coaching platform that records, analyzes, and guides sales meetings for revenue teams.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Spiky.ai is a conversation intelligence and sales coaching platform built for revenue teams, sales enablement leaders, and revenue operations. It joins and records sales calls and video meetings on platforms such as Zoom, Microsoft Teams, and Google Meet, then transcribes each conversation and structures the dialogue into searchable signals. From those recordings the platform produces meeting summaries, action items, keyword and tracker analysis, and metrics such as talk ratio, speaking patterns, and call momentum, while detecting sentiment, objections, and buyer intent. During live calls it can surface context-aware prompts, playbooks, and battlecards to help reps handle objections, follow an agenda, and stay aligned with proven talk tracks. After the call, Spiky generates tailored feedback highlighting strengths and growth areas, drafts follow-up emails and Slack messages, and syncs notes and activity to CRMs including Salesforce and HubSpot. Spiky also offers asynchronous self-coaching tied to each meeting type. It is aimed at sales managers and reps who want to scale coaching, standardize messaging, and turn every customer conversation into structured, reviewable insight. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Spiky.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Spiky.ai |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Records and transcribes calls and video meetings from Zoom, Teams, and Google Meet |
| Standout feature | Searchable transcripts of agent-customer interactions | Real-time in-call prompts, playbooks, and battlecards for objection handling |
| Team usage | Sentiment and emotion analysis | AI-generated meeting summaries, action items, and follow-up drafts |
| Integrations | Automated agent scorecards | Conversation analytics: talk ratio, speaking patterns, sentiment, and buyer intent |
| Languages & capture | Silence and overtalk detection | Custom keyword trackers and behavior analytics for coaching |
| Best-fit workflow | Custom analytics and reporting | CRM and collaboration integrations (Salesforce, HubSpot, Slack, Google Docs) |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Spiky.ai
Choose Spiky.ai if you need sdr and ae managers coaching reps on objection handling and talk tracks — strengths include combines real-time coaching with post-call analysis in one platform.
CallFinder
Spiky.ai
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Spiky.ai is strong for sdr and ae managers coaching reps on objection handling and talk tracks. Both transcribe and summarize meetings.
CallFinder is custom pricing and Spiky.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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