CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. ScriptMe: Automatic transcription and subtitling tool that processes Zoom, Teams, and GoTo Meeting recordings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and ScriptMe when creating subtitled videos from webinars and meeting recordings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Automatic transcription and subtitling tool that processes Zoom, Teams, and GoTo Meeting recordings.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
ScriptMe is an automatic transcription and subtitling tool that turns audio and video recordings into editable text, with particular support for meeting recordings. Users can upload files exported from platforms such as Zoom, Microsoft Teams, and GoTo Meeting, and ScriptMe produces a full written transcript that can be edited, shared, or downloaded. The service emphasizes fast processing, completing transcription of meeting recordings well ahead of real time, and it can translate transcripts into many languages so teams can work across language barriers. Beyond plain transcripts, ScriptMe lets users convert transcriptions into subtitles with customizable settings and export a video with the subtitles burned in, which is useful for repurposing recorded meetings, webinars, and other content. Collaboration features allow a project to be shared with teammates so that proofreading and editing can be delegated or done together. ScriptMe highlights privacy and security protections for uploaded media and transcripts, and it offers a limited free tier for short recordings. It is aimed at individuals and teams who need a straightforward, upload-based way to transcribe and subtitle meeting recordings and other media. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); ScriptMe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | ScriptMe |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Automatic transcription of uploaded meeting recordings |
| Standout feature | Searchable transcripts of agent-customer interactions | Support for Zoom, Microsoft Teams, and GoTo Meeting recordings |
| Team usage | Sentiment and emotion analysis | Subtitle creation with customizable settings and video export |
| Integrations | Automated agent scorecards | Translation of transcripts into many languages |
| Languages & capture | Silence and overtalk detection | Collaborative editing and project sharing |
| Best-fit workflow | Custom analytics and reporting | Built-in transcript editor |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
ScriptMe
Choose ScriptMe if you need transcribing and subtitling recorded zoom, teams, or goto meetings — strengths include simple upload-based workflow for meeting recordings.
CallFinder
ScriptMe
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while ScriptMe is strong for transcribing and subtitling recorded zoom, teams, or goto meetings. Both transcribe and summarize meetings.
CallFinder is custom pricing and ScriptMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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