CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Scribbl: Chrome extension that records, transcribes, and summarizes meetings without sending a bot into the call. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Scribbl when generating summaries and action items after meetings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Chrome extension that records, transcribes, and summarizes meetings without sending a bot into the call.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Scribbl is an AI meeting note taker delivered as a Chrome extension that records and transcribes calls and generates summaries with action items, without sending a separate bot participant into the meeting. Instead of a visible bot joining the call, Scribbl captures the audio and video through the browser, transcribes the conversation, and then produces an AI summary highlighting key points and decisions. It combines the recording, transcript, and AI output so users can search back through a meeting to find specific moments. The tool supports a large set of languages for transcription and is built to work within the user's existing browser-based meeting workflow. Its primary supported platform is Google Meet, with additional conferencing platforms indicated as part of its roadmap. Scribbl is aimed at professionals and teams who want lightweight, bot-free meeting notes directly from the browser, including people who prefer not to have an extra participant appear in their calls while still keeping searchable records of what was discussed. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Scribbl is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Scribbl |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Chrome extension that records and transcribes meetings |
| Standout feature | Searchable transcripts of agent-customer interactions | Bot-free capture directly through the browser |
| Team usage | Sentiment and emotion analysis | AI summaries with key points and action items |
| Integrations | Automated agent scorecards | Searchable combination of video, transcript, and notes |
| Languages & capture | Silence and overtalk detection | Support for many transcription languages |
| Best-fit workflow | Custom analytics and reporting | Chrome extension that records and transcribes meetings |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Scribbl
Choose Scribbl if you need taking bot-free notes during google meet calls — strengths include captures meetings without adding a visible bot participant.
CallFinder
Scribbl
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Scribbl is strong for taking bot-free notes during google meet calls. Both transcribe and summarize meetings.
CallFinder is custom pricing and Scribbl is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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