CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Read.ai: Meeting summaries with engagement and sentiment analytics The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Read.ai when personal meeting coaching matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Meeting summaries with engagement and sentiment analytics
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Read.ai generates AI summaries, transcripts, and live notes for meetings, and adds a personalized meeting coach with speaker and engagement analytics. It works across Zoom, Google Meet, and Microsoft Teams, supports 20+ languages, and integrates with Slack, Salesforce, HubSpot, Notion, and Jira. The permanent free plan covers 5 meeting transcripts per month (reports kept about a year); video and audio playback are reserved for the Enterprise tier and above.
Best suited for
CallFinder is custom pricing (contact sales); Read.ai is from $15/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Read.ai |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | AI summaries |
| Standout feature | Searchable transcripts of agent-customer interactions | Meeting coach |
| Team usage | Sentiment and emotion analysis | Engagement analytics |
| Integrations | Automated agent scorecards | 20+ languages |
| Languages & capture | Silence and overtalk detection | AI summaries |
| Best-fit workflow | Custom analytics and reporting | Meeting coach |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Read.ai
Choose Read.ai if you need ai summaries with meeting analytics — strengths include permanent free plan (5 meeting transcripts per month).
CallFinder
Read.ai
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Read.ai is strong for ai summaries with meeting analytics. Both transcribe and summarize meetings.
CallFinder is custom pricing and Read.ai is from $15/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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