CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. ProspectBoss: Cloud power dialer for outbound sales with AI that scores, summarizes, and suggests next steps on every conversation. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and ProspectBoss when using ai call scores and summaries to coach reps and plan next steps matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Cloud power dialer for outbound sales with AI that scores, summarizes, and suggests next steps on every conversation.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
ProspectBoss is a cloud-based outbound power dialer built to help sales teams call faster, protect their phone numbers, automate follow-up, and convert more conversations into appointments. Its power dialer, marketed as "Call Hammer" technology, automates rapid sequential dialing to maximize the number of prospects a rep reaches per hour, and includes automated voicemail dropping so reps can leave pre-recorded messages without waiting. The platform layers AI on top of calling, describing an assistant that listens to conversations and then scores, summarizes, and suggests next steps for each call, while automating SMS and email follow-up and tracking outcomes. ProspectBoss emphasizes deliverability and compliance with STIR/SHAKEN support, spam-likely prevention, and phone-number registration with major carriers to keep outbound numbers in good standing. It integrates with CRMs including Salesforce, HubSpot, and Zoho, and offers real-time conversation data and analytics. The product is primarily targeted at real estate agents, insurance producers, and home-services companies, and is a live, actively offered product with current pricing and trial options. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); ProspectBoss is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | ProspectBoss |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Power dialer with rapid sequential dialing ("Call Hammer") |
| Standout feature | Searchable transcripts of agent-customer interactions | AI that scores, summarizes, and suggests next steps per call |
| Team usage | Sentiment and emotion analysis | Automated voicemail drop |
| Integrations | Automated agent scorecards | Automated SMS and email follow-up with outcome tracking |
| Languages & capture | Silence and overtalk detection | STIR/SHAKEN support and spam-likely prevention |
| Best-fit workflow | Custom analytics and reporting | Carrier number registration for deliverability |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
ProspectBoss
Choose ProspectBoss if you need real estate and insurance reps running high-volume outbound calls — strengths include high-throughput power dialing for outbound prospecting.
CallFinder
ProspectBoss
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while ProspectBoss is strong for real estate and insurance reps running high-volume outbound calls. Both transcribe and summarize meetings.
CallFinder is custom pricing and ProspectBoss is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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