CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. OpenTranscribe: Self-hosted, containerized web app for transcribing and analyzing audio/video with WhisperX, speaker diarization, search, and collaboration. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and OpenTranscribe when collaborative review of transcripts with time-stamped annotations matters most. Run both through a week of actual calls to see which suits your workflow.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
Self-hosted, containerized web app for transcribing and analyzing audio/video with WhisperX, speaker diarization, search, and collaboration.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
OpenTranscribe is a self-hosted, containerized web application for transcribing and analyzing audio and video files using current AI models. It is built with a FastAPI backend, a Svelte/TypeScript progressive web app frontend, and a Docker-based stack that includes PostgreSQL, Redis/Celery task queues, MinIO object storage, and OpenSearch for full-text indexing. Transcription is handled by WhisperX with the large-v3-turbo model and Faster-Whisper, supporting more than 100 languages, while automatic speaker diarization uses PyAnnote v4 with overlap detection. The project is licensed under AGPL-3.0 and is actively maintained, with v0.4.1 released in April 2026. Beyond transcription, OpenTranscribe provides AI-powered summarization (including BLUF-format and custom JSON schemas), topic extraction, and content analysis through multiple LLM providers such as OpenAI, Claude, vLLM, Ollama, and OpenRouter. Collaboration features include time-stamped comments and annotations, and the platform can automatically import media from local folders, S3, and SMB shares. It also supports a set of cloud ASR providers as alternatives to local transcription, giving teams flexibility between fully local processing and managed services while keeping the application running on their own infrastructure. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); OpenTranscribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | OpenTranscribe |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | WhisperX transcription with large-v3-turbo and 100+ language support |
| Standout feature | Searchable transcripts of agent-customer interactions | Automatic speaker diarization via PyAnnote v4 with overlap detection |
| Team usage | Sentiment and emotion analysis | Full-text search and filtering powered by OpenSearch |
| Integrations | Automated agent scorecards | AI summarization, topic extraction, and content analysis via multiple LLM providers |
| Languages & capture | Silence and overtalk detection | Time-stamped comments for collaboration and annotation |
| Best-fit workflow | Custom analytics and reporting | Auto-import from local folders, S3, and SMB shares |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
OpenTranscribe
Choose OpenTranscribe if you need teams self-hosting a searchable archive of transcribed meeting and media recordings — strengths include fully self-hosted web app with a complete transcription-and-analysis stack.
CallFinder
OpenTranscribe
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while OpenTranscribe is strong for teams self-hosting a searchable archive of transcribed meeting and media recordings. Both transcribe and summarize meetings.
CallFinder is custom pricing and OpenTranscribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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