CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Notta: High-accuracy transcription with 42+ language translation This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Notta when transcribing uploaded audio and video files matters most. Try them side by side on real calls before deciding — needs vary by team.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
High-accuracy transcription with 42+ language translation
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Notta records and transcribes meetings and uploaded audio/video in 58 languages, then generates AI summaries, chapters, and action items. It joins Zoom, Google Meet, Microsoft Teams, and Webex calls and integrates with Salesforce, HubSpot, Notion, Slack, and Zapier. The permanent free plan is limited — 120 transcription minutes per month with a hard 3-minute cap per recording, and no transcript export — so it suits trying the product more than recording full meetings; paid plans lift the caps substantially.
Best suited for
CallFinder is custom pricing (contact sales); Notta is from $8.17/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Notta |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | 58-language transcription |
| Standout feature | Searchable transcripts of agent-customer interactions | AI summaries |
| Team usage | Sentiment and emotion analysis | File upload transcription |
| Integrations | Automated agent scorecards | CRM integrations |
| Languages & capture | Silence and overtalk detection | 58-language transcription |
| Best-fit workflow | Custom analytics and reporting | AI summaries |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Notta
Choose Notta if you need multilingual meeting transcription — strengths include transcription in 58 languages — among the widest coverage.
CallFinder
Notta
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Notta is strong for multilingual meeting transcription. Both transcribe and summarize meetings.
CallFinder is custom pricing and Notta is from $8.17/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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