CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. MaestroQA: MaestroQA is a customer-support QA platform that transcribes and analyzes calls, chats, and emails to power scorecards, coaching, and conversation analytics. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and MaestroQA when auto-reviewing entire conversation volumes for compliance and risk monitoring matters most. Try them side by side on real calls before deciding — needs vary by team.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
MaestroQA is a customer-support QA platform that transcribes and analyzes calls, chats, and emails to power scorecards, coaching, and conversation analytics.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
MaestroQA is an AI conversation-data quality platform built for customer support, contact center, and CX teams. It ingests conversation data across channels—calls, chats, emails, bots, and surveys—and turns it into QA scorecards, analytics, and coaching workflows. For voice, MaestroQA runs its own transcription built on enhanced open-source speech models, transcribing calls without per-minute charges. Transcription features include speaker diarization, redaction of sensitive customer data, custom vocabulary to capture industry-specific terms, and an interactive transcript UI that lets reviewers skip inactive periods and jump to friction points; transcripts export via S3 or CSV with speakers and timestamps. On top of transcripts, AutoQA can review entire conversation volumes and flag interactions for targeted manual QA, while conversation analytics and AskAI surface sentiment, customer concerns, and coaching opportunities. The platform integrates with helpdesk and contact-center tools such as Zendesk, Intercom, Salesforce Service Cloud, Talkdesk, Five9, and Aircall. It is aimed at QA managers, compliance officers, and support leaders at mid-market and enterprise companies.
Best suited for
CallFinder is custom pricing (contact sales); MaestroQA is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | MaestroQA |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Proprietary call transcription with speaker diarization across calls, chats, and emails |
| Standout feature | Searchable transcripts of agent-customer interactions | AutoQA to automatically review conversation volumes and flag interactions for manual QA |
| Team usage | Sentiment and emotion analysis | Redaction of sensitive customer data and custom vocabulary for industry-specific terms |
| Integrations | Automated agent scorecards | Customizable QA scorecards, coaching workflows, and calibrations |
| Languages & capture | Silence and overtalk detection | Conversation analytics and AskAI (GPT-powered) for sentiment and insight surfacing |
| Best-fit workflow | Custom analytics and reporting | Integrations with Zendesk, Intercom, Salesforce Service Cloud, Talkdesk, Five9, Aircall, and more |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
MaestroQA
Choose MaestroQA if you need transcribing and scoring support calls and chats to monitor agent quality at scale — strengths include built-in transcription that processes full call volumes without per-minute usage fees.
CallFinder
MaestroQA
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while MaestroQA is strong for transcribing and scoring support calls and chats to monitor agent quality at scale. Both transcribe and summarize meetings.
CallFinder is custom pricing and MaestroQA is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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