CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Krisp: AI noise cancellation plus meeting recording, notes and action items Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Krisp when clear audio for remote and call-center teams matters most. Try them side by side on real calls before deciding — needs vary by team.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
AI noise cancellation plus meeting recording, notes and action items
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Krisp removes background noise, background voices, and echo at the device level, so it works across Zoom, Google Meet, Microsoft Teams, and virtually any conferencing or calling app. Beyond noise cancellation, paid plans add unlimited AI meeting notes, transcription, recording, and accent conversion. The free plan covers 60 minutes of noise cancellation per day; AI meeting notes come with a 7-day trial and then require a paid plan.
Best suited for
CallFinder is custom pricing (contact sales); Krisp is from $8/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Krisp |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | AI noise cancellation |
| Standout feature | Searchable transcripts of agent-customer interactions | AI meeting notes |
| Team usage | Sentiment and emotion analysis | Transcription |
| Integrations | Automated agent scorecards | Accent conversion |
| Languages & capture | Silence and overtalk detection | AI noise cancellation |
| Best-fit workflow | Custom analytics and reporting | AI meeting notes |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Krisp
Choose Krisp if you need removing background noise on calls — strengths include best-in-class ai noise, voice, and echo cancellation.
CallFinder
Krisp
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Krisp is strong for removing background noise on calls. Both transcribe and summarize meetings.
CallFinder is custom pricing and Krisp is from $8/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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