CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Kixie: AI-powered sales communications platform combining a multi-line PowerDialer with conversation intelligence, call recording, transcription, and live coaching. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Kixie when managers coaching reps live mid-call via whisper or barge matters most. Try them side by side on real calls before deciding — needs vary by team.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
AI-powered sales communications platform combining a multi-line PowerDialer with conversation intelligence, call recording, transcription, and live coaching.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Kixie is an AI-powered communications platform for revenue teams that pairs high-volume outbound dialing with conversation intelligence and live call coaching. Its multi-line PowerDialer can auto-dial up to ten numbers in parallel, while AI human voice detection distinguishes real people from voicemail greetings, and ConnectionBoost uses local presence and spam-risk mitigation to improve pickup rates. Every call can be recorded and transcribed, then analyzed by Kixie's Conversation Intelligence layer, which provides AI-generated summaries, sentiment analysis, talk-ratio metrics, keyword detection, and a composite Call Strength Score so managers can coach without listening to every recording. Live Call Coaching lets managers listen, whisper, or barge into active calls in real time, and an AI assistant called Kai surfaces insights across calls. Calls, texts, outcomes, and recordings are logged automatically to connected CRMs, and Kixie integrates with HubSpot, Salesforce, Pipedrive, Zoho, and other systems. Compliance tooling checks Do Not Call lists. Kixie is a live, operating product as of 2025/2026, marketed to CRM-first sales teams that want a power dialer with built-in AI coaching. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Kixie is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Kixie |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Multi-line PowerDialer (up to 10 parallel calls) with AI human voice detection |
| Standout feature | Searchable transcripts of agent-customer interactions | ConnectionBoost local presence and spam-risk mitigation to lift pickup rates |
| Team usage | Sentiment and emotion analysis | Call recording with automatic transcription |
| Integrations | Automated agent scorecards | Conversation Intelligence: AI summaries, sentiment analysis, talk ratio, keyword detection, Call Strength Score |
| Languages & capture | Silence and overtalk detection | Live Call Coaching with listen, whisper, and barge modes |
| Best-fit workflow | Custom analytics and reporting | Kai AI assistant and prebuilt analytics dashboards/leaderboards |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Kixie
Choose Kixie if you need outbound sdr teams running high-volume cold-calling with parallel dialing — strengths include combines high-volume parallel dialing with ai conversation intelligence in one platform.
CallFinder
Kixie
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Kixie is strong for outbound sdr teams running high-volume cold-calling with parallel dialing. Both transcribe and summarize meetings.
CallFinder is custom pricing and Kixie is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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