CallFinder: CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights. Kendo AI: AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallFinder when automating quality assurance and call scoring in contact centers matters most, and Kendo AI when automatically scoring real sales calls against a chosen methodology matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallFinder is an AI-powered speech analytics platform that transcribes and analyzes contact center calls to automate quality assurance and surface customer insights.
AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching.
CallFinder is a cloud-based speech analytics and conversation intelligence platform built for contact centers and quality assurance teams. It captures audio by integrating with a company's existing call recording provider and contact center systems, then applies AI-powered speech-to-text to produce searchable transcriptions of agent-customer interactions. Beyond transcription, the platform delivers automated agent scorecards, sentiment and emotion analysis (positive, negative, or neutral), and silence and overtalk detection to pinpoint conversation patterns and customer pain points. Custom analytics reporting helps managers identify trends, compliance risks, and coaching opportunities across large call volumes. A distinguishing element is its managed client services model, in which an assigned Speech Analyst works alongside the QA team to define goals and optimize the deployment, combining AI with human review. CallFinder integrates with most CRMs and contact center solutions, with a typical implementation taking several weeks. It is aimed at contact centers in industries such as credit unions, healthcare, collections, insurance, and education seeking to monitor and improve customer interactions.
Best suited for
Kendo AI is an AI sales training and management platform that combines human-like roleplay simulations with automated call review and coaching. Reps practice against customizable AI prospects that raise realistic objections across call types including cold calls, discovery, and closing, using a custom prospect builder that lets teams set job titles, company sizes, and conversational styles. Beyond practice, Kendo automatically reviews real sales calls using custom scorecards built on methodologies such as BANT or MEDDPICC, providing consistent scoring and specific, actionable feedback rather than surface-level notes. The platform can ingest winning call recordings and analyze what made them successful so that those patterns inform coaching. A centralized context system organizes calls, scripts, frameworks, objections, and historical data so insights are shared across the team, and integrated coaching assigns targeted training to individual reps based on their identified weaknesses instead of generic group sessions. Kendo supports practicing in multiple languages with various accents and is positioned by its makers as an AI sales manager that makes human reps better. Customers cite reduced ramp time and lower onboarding costs. The product is actively operating in 2026 and serves sales teams looking to unify roleplay, call scoring, and analytics. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallFinder is custom pricing (contact sales); Kendo AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallFinder | Kendo AI |
|---|---|---|
| Core capability | AI-powered speech-to-text call transcription | Human-like AI roleplay with a custom prospect builder |
| Standout feature | Searchable transcripts of agent-customer interactions | Automated call review using custom scorecards (BANT, MEDDPICC, etc.) |
| Team usage | Sentiment and emotion analysis | Analysis of winning call recordings to surface success patterns |
| Integrations | Automated agent scorecards | Centralized context system for calls, scripts, and objections |
| Languages & capture | Silence and overtalk detection | Targeted coaching assignments based on individual rep weaknesses |
| Best-fit workflow | Custom analytics and reporting | Multi-language and multi-accent practice support |
CallFinder
Choose CallFinder if you need automating quality assurance and call scoring in contact centers — strengths include combines ai analysis with a dedicated human speech analyst.
Kendo AI
Choose Kendo AI if you need practicing cold calls and discovery against tailored ai prospects — strengths include unifies roleplay practice, live-call scoring, and coaching in one platform.
CallFinder
Kendo AI
It depends on your workflow. CallFinder is strong for automating quality assurance and call scoring in contact centers, while Kendo AI is strong for practicing cold calls and discovery against tailored ai prospects. Both transcribe and summarize meetings.
CallFinder is custom pricing and Kendo AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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